Employability Skills Trainer

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Location: West Midlands (Coventry, with regular travel across sites such as West Bromwich and Birmingham City Centre)
Salary: £32,000 plus excellent benefits
Schedule: 37 hours per week

Ready to impact a better future?

As an Employability Skills Trainer in our Restart Serco team, you’ll help deliver meaningful learning that boosts confidence, builds practical skills, and supports people into sustainable employment. Your work will directly shape opportunities for individuals across the West Midlands.

This role plays a vital part in our commitment to creating impactful solutions that support communities and future growth. You’ll deliver engaging, high‑quality training that helps learners progress toward employment, both in person and online, while contributing to a positive learning environment and a more confident future for participants.

What you’ll do as an Employability Skills Trainer

You’ll be entrusted to:

• Deliver employability skills to cohorts of learners through face‑to‑face workshops, online learning platforms, and remote systems.


• Lead engaging group sessions, workshops, and one‑to‑one support as required.


• Complete formative diagnostics of learner progress to ensure they’re on track to gain employment.


• Work with Employment Coaches to design individual development plans and provide effective Careers Education, Information, Advice and Guidance (CEIAG).


• Contribute to the creation, development, and review of high‑quality learning materials that enhance learner experience.


• Collaborate closely with colleagues across the Restart team to ensure our skills portfolio is delivered effectively.


• Support the coordination and marketing of programmes to enhance learner engagement.


• Maintain strong professional communication across Serco learning and partner networks.

Does this sound like you?

You’ll be a great fit for this role if you have…

• A minimum Level 3 teaching or employability qualification (e.g., PTLLS, AET, or equivalent).


• Experience delivering employability programmes or adult education training.


• Strong knowledge of face‑to‑face and online teaching methods.


• Relevant industry experience in warehousing, customer service, or retail.


• The ability to motivate unemployed participants with empathy, clarity, and care.


• Excellent communication, planning, and organisational skills.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)


• Pension: Up to 6% contributory pension scheme


• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression


• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service


• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.