Employee Relations Consultant - Care Services

Job Description:

Employee Relations Consultant – Care Services

Kirkstall Forge, Leeds – hybrid, office minimum 1 day per week

Permanent

Full time

Salary £35300 - £44100 depending on experience

We consider all types of flexibility wherever possible, including locations, hours and working patterns.

We make health happen

The role

With superb, proven ER experience, you’ll provide effective, commercial advice and coaching to managers of varying levels within Bupa Care Services to assist them in resolving their people issues effectively, independently and within Bupa risk appetite. 

Through effective case management, you’ll ensure timely and commercially focused resolution to issues.

You’ll work collaboratively with the Care Services People Business Partner team to provide a customer focused service that results in well managed people outcomes.

How you’ll help us make health happen

• Work as part of a team managing a broad and varied complex caseload across Bupa Care Services and the broader business as required, to bring cases to an effective conclusion, in line with company policies and procedures and relevant legislation.
• Coach and influence managers of varying seniority across the business.
• Escalate and alert high-risk cases or non-conformation of process in a timely manner to the ER Team Manager – Care Services in line with the internal escalation process.
• Maintain and promote relationships and work collaboratively with the wider Care Services People team to ensure a customer focused service.
• Record detailed notes in the call logging system and responding to all queries with accurate information. 
• Actively manage cases and work collaboratively to ensure joined up thinking and accurate, timely advice.
• Expertise on all aspects of employment law including disciplinary, grievance, discrimination, whistleblowing etc.
• Understand the risk and regulatory frameworks (including SMCR) within which the business operates to embed people risk and conduct interventions to ensure confidence that our people are adhering to the mandatory requirements of their roles.
• Provide seamless interface to other service providers such as Occupational Health, Employment Legal and Bupa’s income protection insurance provider.
• Project work in collaboration with other areas of Bupa

You

• Proven and substantial experience in an ER role - CIPD level 5 or comparable business experience with sound, current employment law knowledge
• A skilled multi-tasker, able to meet tight deadlines, prioritise under pressure and use your own initiative.
• Ability to work effectively in a fast-paced environment with a focus on resolution and a flexible can-do attitude.
• Significant experience managing multiple complex employee relations cases
• Exposure to the entire range of ER issues
• Excellent written and verbal communication skills, with the credibility and knowledge to provide concise and clear advice
• Commercially focused with engaging coaching skills.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

You’ll receive the following benefits and more:

• 25 days holiday pro rata, increasing through length of service, with option to buy or sell.
• Private Medical Health Insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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