Number of Applicants
:000+
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We are seeking a motivated, empathetic, and engaging Employment and Skills Mentor to deliver an exciting employability support programme. The post holder will provide tailored one\-to\-one support to individuals aged 16 and over, helping them to overcome barriers to employment and progress towards sustainable work.
The role requires a proactive, creative, and innovative approach to engagement, using strong interpersonal skills and collaborative communication techniques to empower participants and create positive, lasting change.
Manage and support a caseload of participants, providing personalised employability support aligned with programme guidance.
Recruit, retain, train, and develop participants using a variety of techniques, including collaborative conversations, individual coaching, and personal support.
Build strong, positive relationships with participants to identify, address, and overcome barriers to employment.
Create momentum for change by using collaborative communication skills that demonstrate empathy and acceptance while focusing on key issues affecting employability.
Use the Collaborative Conversation approach to identify barriers to employment and develop comprehensive, strengths\-based action plans with participants.
Undertake initial assessments, regular reviews, and further assessments as required to support progression.
Identify risks and complete risk assessments and risk management plans in line with organisational procedures.
Provide information, advice, and guidance to help participants address a wide range of barriers to work, including access to training, education, development opportunities, and employment.
Identify alternative or stepped employment options for participants who require additional support to progress.
Work closely with the Employment Engagement Team and employers to ensure participants entering sustained employment receive appropriate in\-work support.
Provide advice, guidance, and direction to Employment & Skills Case Workers to ensure manageable workloads and effective delivery of agreed participant support.
Monitor and review caseworker actions to ensure progress against participant action plans.
Adopt a holistic, enabling, and collaborative approach, working in partnership with community organisations and stakeholders to maximise employment outcomes.
Actively contribute to strong partnership working across Working Denbighshire and external agencies.
Collect and maintain accurate evidence to demonstrate achievement of outcomes and meet monitoring requirements.
Produce high\-quality case studies to showcase the impact of the programme.
Follow prescribed filing systems and data accuracy standards, ensuring confidentiality and compliance with Information Sharing protocols.
Identify operational risks in line with the Working Denbighshire safe system of work.
Complete and maintain risk assessments and risk management plans, escalating concerns to the line manager as appropriate.
Participate fully as a member of the Working Denbighshire team, taking collective responsibility for promoting the service and achieving its targets and ambitions.
Experience of supporting individuals with employability, skills development, or personal barriers to work
Strong interpersonal and communication skills with the ability to build trust and rapport
Empathetic, motivational, and participant\-focused approach
Ability to manage a caseload and prioritise effectively
Experience of assessment, action planning, and review
Knowledge of safeguarding, confidentiality, and risk management
Ability to work collaboratively with colleagues and external partners
Experience using collaborative or strengths\-based coaching approaches
Knowledge of local employment, training, and support services
Experience of mentoring or supervising staff or volunteers
Understanding of outcome monitoring and evidence requirements
