Employment Coach - Online & F2F

Job Title: Employment Coach - Online & F2F

Reports to: Team Manager

Direct Reports: None

Location: Birmingham

Kooth is a fast-growing, mission-driven organization transforming access to digital mental health support across the UK and the US. Listed on the London Stock Exchange (LSE:KOO), our mission is to create welcoming, accessible spaces for personalized mental health care that helps young people thrive.

Working alongside the NHS, Kooth is now the UK’s largest digital mental health platform for young people aged 10–25, built on over one million hours of professional support delivered to youth across the country.

In the US, we bring this mission to life through Soluna — California’s first statewide digital behavioral health platform for 13–25-year-olds — providing nearly immediate access to coaching, care navigation, peer support, and self-guided tools that help young people build resilience and access support when they need it most.

At Kooth, we’re more than a digital service. We’re purpose-driven, people-centered, and grounded in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. If you’re looking for meaningful work with measurable impact, you’ll find it here.

Learn more at Kooth and Soluna.

Ready to pioneer a brand new way of supporting young people?

We have an exciting opportunity for an experienced, Employment Coach or Specialist to join Kooth and launch a first of its kind hybrid role! Providing employment support for young people aged 18 - 25 in the West Midlands as part of the West Midlands Supported Employment Programme – Connect to Work.

Splitting your time between 'on the ground' face-to-face support in the Birmingham area and working online as part of our adult online mental health team you'll deliver an integrated, holistic approach to the individual employment journey providing end to end support to young people.

Based from home with the ability to travel independently across Birmingham, this brand new pilot role gives you the unique autonomy to shape the future of youth employment support at Kooth. If you're flexible, dynamic and passionate about helping 18–25 year-olds thrive, and ready to make a tangible difference, we want you on our team!

Main responsibilities:

Offering F2F and Online Employment Support to Adults

• To provide on-the-ground and online employment support to adults 18 - 25 years on their individual employment journey from vocational profiling to the point where they no longer require in-work support.
• Work with individuals through the six key stages on a typical journey of outreach/referral; vocational profiling; action planning; job search activities (including working on a one-to-one basis with employers to match people with appropriate employment); job placement and coordinating support whilst in employment; managing withdrawal of support as the in-work support is no longer required.
• To work as part of the wider online team with the MHPs on Qwell, providing a seamless pathway of support, both text-based online support and F2F on the ground support, to enable service users to explore, gain, and sustain competitive paid employment.
• Provision of specialist employment coaching via online live forums and single-session support in text-based chat.
• Managing an average maximum active caseload of 20 - 25, some of whom have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences.

Partnership and Stakeholder Relations

• To build positive relationships with local employers to enable clients to move into suitable employment.
• Engagement with employers to identify suitable opportunities, matching Participants to roles that reflect their skills and aspirations.
• Offer flexible support and signposting to wraparound services, specialist provision and internal resources as needed.
• Partnership working with Jobcentre Plus, local employers, NHS and social care services, education partners, and wider community stakeholders, to create pathways into work and deliver ongoing support to ensure job retention and sustainable outcomes.

Clinical administration

• Maintain accurate records and case notes using Kooth-approved systems and processes.
• Liaise with other professionals/services, either internally or externally, around safeguarding issues and concerns.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to children, young people and adult safeguarding and protection, and data protection legislation.

Essential

• Employability skills and experience and expertise in supporting people through the employment journey including basic mental health support.
• Previous Supported Employment experience or Supported Employment trained in either Individual Placement and Support (IPS) and Supported Employment Quality Framework (SEQF) fidelity models.
• NVQ Level 6 or equivalent qualification in Careers Education and Guidance, Youth and Community work or Social Care
• Labour Market Intelligence: In-depth knowledge of the local and regional labour markets, including growth sectors, employer needs, and available training opportunities
• Experience of supporting people to obtain or keep work
• Proven experience of meeting and exceeding outcomes and targets
• Demonstrable experience managing a caseload of individuals with complex needs and multiple barriers, guiding them to achieve sustainable employment outcomes

Desirable

• Degree in a relevant subject such as social care, mental health, counselling, social work, psychology or equivalent professional qualification;
• Or Qualified by experience with significant demonstrable professional training in Mental Health support and engaging people around emotional well-being or mental health difficulties
• Experience/understanding of working with people with mental health support needs, or a similar client group within health, social services or the voluntary sector
• Direct or indirect experience of supporting those with disabilities, health conditions or complex barriers to employment

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience £ 28,979.07 - £ 35,276.27

2. Generous Annual Leave

Enjoy 36 days of annual leave, including public holidays, providing you with ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

9. Clinical Supervision and in-house clinical support

All all paid for and monthly

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include an enhanced DBS, contact our Human Resources team.