End User Equipment Refresh Engineer

Location: Essex (across NHS sites)
Salary: Band 4 – NHS Agenda for Change (£26,530 Per Annum)
Contract: 24 months (Fixed term)
Type: Full-Time | Permanent
Sector: IT / Digital Services – Healthcare

Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented

End User Equipment Refresh Engineer to join their dedicated Digital Services team.

About the Role:

As an End User Equipment Refresh Engineer, you’ll be at the heart of a large-scale IT hardware refresh programme. You'll replace essential end user equipment such as desktop PCs, laptops, mobile devices, AV equipment and peripherals—ensuring smooth transitions that don’t disrupt clinical or operational services.

You’ll work across multiple hospital sites and collaborate closely with 1st, 2nd, and 3rd line support teams. This is a hands-on role ideal for someone with strong communication skills, technical expertise, and a genuine desire to make a difference in healthcare.

Key Responsibilities:

• Deploy and replace a range of IT hardware in line with NHS standards.
• Provide on-site and remote support post-installation to resolve any technical issues.
• Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation.
• Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans.
• Ensure full compliance with ITIL practices, Trust policies, and information security requirements.

What We’re Looking For:

• At least 5 years' experience in an IT service management or desktop support environment.
• Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix).
• Strong customer service, troubleshooting and documentation skills.
• A full UK driving licence, access to a vehicle and willingness to travel to various NHS sites.

Desirable Qualifications:

• MCP/MCSE or equivalent Microsoft certifications.
• ITIL v4 Foundation.
• Prince2 or Agile Foundation.

Benefits Include:

• NHS pension scheme.
• Access to professional training and development.
• Health and wellbeing support.
• Opportunities to contribute to innovative IT projects in healthcare.