End User Support Analyst - Birmingham

End User Support Analyst - Birmingham

Hybrid working

Salary upto £39,000

A leading client in Birmingham seeks an End User Support Analyst to provide onsite IT support for colleagues. Responsibilities include resolving technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops.

The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all incidents and service requests, and perform technical support tasks as needed.

An End User Support Analyst prioritises customer service in all interactions and actively seeks to enhance service excellence. They resolve technical incidents and fulfill service requests for IT devices according to agreed service levels, coordinating with internal support teams when necessary.

Key skills and responsibilities,

• End User Support experience
• Strong cloud experience
• Knowledge of HP, Lenovo, Apple hardware (laptops, iPhones, iPads), office telephony, and WiFi
• Configuring Firmware/BIOS according to standards
• Operating System tasks (installing, updating, remediating Microsoft Windows)
• End point software management (installing, updating, remediating Microsoft Office)
• Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron)
• Enterprise management systems (device updates, software installation using Microsoft SCCM, McAfee, PGP, BitLocker)
• Deployment technologies (pre-boot configuration, device boot sequences with Microsoft SCCM, Microsoft MDT)

Interested? Please submit your updated CV to Lewis Rushton at Crimson or immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy