End User Support Specialist - IT

End User Services Specialist - IT

• Nottingham, hybrid
• Permanent

Are you a people-focused IT professional who enjoys helping colleagues directly and delivering great user experiences? We're recruiting an End User Services Specialist to join a busy IT team in Nottingham. T

his is a hands-on role where you'll support user onboarding, device fulfilment, and account administration, but just as importantly, you'll be the friendly face colleagues turn to when they need help.

What you'll be doing

• Own user onboarding and offboarding processes, creating/removing user accounts and provisioning/decommissioning devices.
• Administer user accounts in Active Directory and Exchange Online.
• Manage the User Fulfilment ticket queue and respond to incoming requests promptly and professionally.
• Maintain accurate asset records for end-user IT equipment and coordinate hardware fulfilment.
• Deliver face-to-face support, answering user questions (sometimes the same one, multiple times a day!) with patience and clarity.
• Work closely with other IT teams to ensure a smooth user experience and identify opportunities to automate or improve service delivery.

Technical skills & experience

• Hands-on experience with Active Directory and Exchange Online user account administration.
• Familiarity with Windows 11 Enterprise environments.
• Good knowledge of Microsoft 365 (Office 365) applications.

Key qualities we're looking for

• Exceptional people skills, approachable, friendly, and positive when supporting colleagues face-to-face.
• Patience and resilience, comfortable answering repeat questions with good humour and professionalism.
• Clear communicator, able to explain technical steps in plain, jargon-free language.
• Strong customer service mindset, proactive in making sure users feel supported and valued.
• Organised and calm under pressure, able to juggle competing requests while staying professional.

Location & working pattern

• Based in Nottingham.
• The team maintains a presence in the Nottingham office on hybrid basis

Why apply

• Be the visible, friendly face of IT for colleagues.
• Develop technical skills in a supportive environment.
• Contribute to continuous improvement in how IT supports the business.
• Hybrid working with flexibility for work/life balance.

Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.

Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.