End User Support Technician

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

End User Support Technician

Glasgow

The role will assist the support of the IT infrastructure covering around 2000 users in a multi network environment providing desktop support services.

Key Responsibilities and Tasks:

• Desktop Support Engineer (2nd/3rd Line)
• Provide 2nd/3rd line desktop support for UK users, resolving incidents (including Priority One) and handling service requests from basic laptop builds to full IT relocations.
• Build and deploy desktops/laptops using SCCM and manual processes following standard procedures. Support smartphone deployment (iPhone and Android) and troubleshoot IT issues reported via the UK Service Desk.
• Work primarily 37 hours per week with flexibility for evenings, weekends, and on-call duties. Provide kiosk-based support at Glasgow sites to assist users with IT requests.

Qualifications, Experience and Skills:

• Proven experience in IT support roles with direct, face-to-face user interaction.
• Strong fault diagnosis and problem-solving skills.
• Proficient with Windows 10/11 desktop and laptop environments, Office applications, and preferably bespoke engineering applications.
• Confident communication skills to engage users at all levels, including senior VIPs, with resilience and professionalism.
• Team player comfortable collaborating with colleagues across multiple remote sites.
• Ability to prioritize, manage workloads, and handle tasks delegated by the central Service Desk.

Desirable:

• Automation tools (such as SCCM)
• Network patching and Cable Tracing
• Hardware Installation/Troubleshooting
• iOS / Android / Phone Support
• Good knowledge of – IP, WINS, DHCP, DNS, Group Policy etc.

Core Benefits:

On offer is a competitive salary and benefits package, which includes;

• Performance-related bonus
• Half day every Friday, usually finishing around 13:00
• 28 days annual leave (plus bank holidays) plus opportunity to buy up to 40 hours/year (pro rata)
• 24 hours volunteering paid for
• Private healthcare (grade dependent)
• Pension scheme
• Life cover24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• You can read about some of our other benefits here: UK benefits | Thales Group

Connect with Fiona Tal, Talent Acquisition Partner #LI-FT1 who is eager to explore together with you this exciting opportunity.

Security Clearance Requirement:

Due to the nature of the work that we do at Thales, many of our roles are subject to security restrictions. This role requires Security Clearance (SC). It would be advantageous if currently held, however, if not currently held, it is a requirement that the successful applicant undergo, achieve, and maintain SC Clearance prior to commencing employment.

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.

Please visit the UKSV website for further guidance: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels.

At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.

We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.

If this role isn’t quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.

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