End User Technology Analyst - Investment Management

This Investment Management clients' User Technology team globally consists of 10 analysts and they look after over 1,000 users. The team is the face of IT and they take pride in the high level of personal service that is delivered. You will need the necessary gravitas to deal with all kind of users including the Front Office and have an excellent bedside manner.

The duties are varied and interesting ad no two days are the same. Many of the requests are last minute and so you will need to be capable of responding to user requirements quickly and display a flair for achieving successful outcomes and getting things right.

The shift rota is user friendly as well – 7-4, 8-5 and 9-6 rotating on a weekly basis.

Benefits:

• High annual bonus above the norm for Asset Management clients
• Non-contributory pension scheme 10% basic salary
• 25 days holiday increasing after 5 years
• Private healthcare - for employee partner & children
• Childcare voucher scheme
• Long term disability cover
• Sports club membership subsidy - Fitness First & Virgin Active
• Critical illness cover
• Season ticket loans interest free
• Cycle 2 work scheme
• Dental plan scheme

Key Responsibilities:

• Support regional and global work force on premise and remotely
• Working with the team to handle a high volume of day to day user support queries (via phone, email or in person) in a friendly, timely and efficient manner
• Working closely with the Core Infrastructure team supporting the global server and network infrastructure
• Working with the global team on support calls, and dealing with all users not just regional office
• Working with the team to help manage IT workflows
• Ensuring Starter & Leaver process is managed (creation of user accounts/provision of hardware)
• Conducting day one IT orientation for new starters in the London office
• Day to day responsibility for the management of IT supplies e.g. replenishment of printer toners, telephone headsets, mobile devices
• Involvement in ad-hoc projects
• AV/VC Support (Skype for Business, VC, Telepresence)

Technical Knowledge and Experience Required:

• Previous financial markets client experience (Asset Management, Wealth Management or Hedge Fund)
• Relevant Degree specialising in IT
• At least 5 years of experience working in an IT support role
• Installation and configuration of PCs, Laptops, Tablets, Phones, Printers
• Proven interest in Technology
• Experience of mobile and cloud technology highly desirable
• ITIL Foundation v3 qualified (desirable)

Ideal Systems Skills

• Service Now (or other relevant ITSM toolset)
• Windows 7/Windows 10 (primarily Windows 10)
• Microsoft Active Directory/Azure AD
• Microsoft Exchange 2010
• Symantec Enterprise Vault 10/Mimecast
• Citrix XenDesktop
• Microsoft Office 2010, 2013 and Office 365
• MDM Technologies e.g. Microsoft Intune
• Cloud Technologies e.g. OneDrive for Business, ShareFile or DropBox
• Installation of market applications such as Bloomberg, Factset & thinkFolio, Eikon
• Microsoft SCCM (Software deployment, application packaging)
• McAfee EPO
• Windows Server 2012
• VMWare vSphere 6.x ESXi
• Powershell scripting

Closing Date: 30th November 2018

End User Technology Analyst - Investment Management