Endur L2 Support

Role Title: Endur L2 Support 
Work Mode: Hybrid, WFO 3 days/week
Contract duration: 6 months
Location: London


Detailed Job Description:

This role is for an experienced Endur L2 Support person with proven capability in supporting key business and technical processes including:

- At least 5 years of demonstratable experience using the Endur product.

- Endur L2 with techo-functional type experience, preferably Front and Middle office experience

- In depth functional understanding of the Endur product with preferably Gas, Power or LNG market experience

- Proven experience of 1st/2nd Line experience along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution

- Working directly with users (in office and remotely) to understand and resolve issues in a timely manor

- Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement

- Good understanding of deal lifecycle processes

- Comfortable working in shifts (US/Singapore hours)

- Major incident handling experience

- Utilising experience and bp process to triage and prioritise issues and tickets

- Excellent communication skills and experience gained in a commercial environment, as set out below.


Nice to have experience:

- Experience in AWS platform and technologies

- Experience using Azure DevOps for work item management

- Experience of the ITRS Geneos platform/application

- Experience of using and developing APM