Energy Renewals Expert

Role: Energy Renewals Expert
Location: London (Liverpool Street)

At Bionic, we’re on a mission to make it radically easier to run a small business. As the UK’s leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance. 

We combine smart technology with real human support to match our customers with the best deals – quickly and effortlessly. That’s why major brands like Compare the Market, Uswitch for Business, and MoneySuperMarket trust us to power their business energy switching services. 

The Role

As an Energy Renewals Expert, you’ll be responsible for account managing and renewing our portfolio of qualified and existing customers. Your focus will be on helping small and medium-sized businesses secure the best possible energy deals by presenting a range of tailored solutions that meet their needs. 

In this closer role, you'll: 

• Build and nurture lasting relationships with Bionic energy customers.  

• Identify customer needs and match them with the most suitable energy products and solutions.  

• Search for and present the best available deals, ensuring each customer receives exceptional value.  

• Act as the customer’s dedicated account manager, providing expert guidance throughout the renewal process.  

• Schedule and conduct follow-up calls with customers to discuss their options and next steps.  

• Deliver world-class service that fosters trust, satisfaction, and long-term loyalty.  

• Confidently negotiate and close deals when they align with customer requirements.  

• Consistently achieve daily, weekly, and monthly performance targets and KPIs.  

• Cross-sell additional services such as telecoms, water, and insurance to enhance customer value.  

• Collaborate with your team to maintain a vibrant, supportive, and high-performing workplace.  

About You 

• Minimum 12 months of sales experience (B2B or telesales preferred).  

• Highly target-driven and self-motivated with a strong desire to succeed.  

• A consultative, value-driven sales approach that prioritizes customer needs.  

• Skilled in pitching, negotiating, and handling objections effectively.  

• Excellent communication skills – verbal, written, and listening.  

• Able to build rapport quickly with people from all backgrounds.  

• Tactful, professional, and customer-focused in your approach.  

• Punctual, focused, and committed to delivering results.  

• Proactive, eager to learn, grow, and develop within the business.  

• A friendly, positive team player who contributes to a great work environment.  

• Resilient and able to perform under pressure.  

About Bionic

Bionic has over 600 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.  

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration.  

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.  

Enhance your health & wellbeing   

• Private healthcare cover  

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies  

• Eyecare scheme  

Taking time away from work ️  

• 25 days annual leave, increasing with tenure  

• 1 paid family & religious day of leave per year - following successful probation period  

• 1 paid charity volunteering day per year  

• Option to buy/sell up to an additional 3 days leave per year  

Family matters: for the special moments   

• Enhanced maternity, paternity or shared parental leave  

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service  

Financial wellbeing   

• Auto-enrolled salary sacrifice pension scheme   

• Life assurance  

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure  

• Cycle to work scheme  

 Recognition   

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success  

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition   

• Long service awards