Enforcement Agent

Job Title: Enforcement Agent

Location: Stoke-on-Trent

Salary: £28,500 basic salary with OTE £100,000+ per annum

The Role

• Travel to various addresses within your local area to execute Court orders to obtain payments on behalf of our local authority Clients.
• Identify the financial circumstances of a debtor by capturing key income details. This may require assisting debtors to complete questionnaires.
• Request payment in full (PIF) to clear the unpaid debts. If you are unable to get PIF, you will be required to set up and agree an affordable repayment arrangement.
• Confidentially and tactfully make enquiries with neighbours if debtors have moved or left a property
• Identify and assess vulnerability and signpost the debtor to support services - if required. Where identified, you will be required to notify the creditor.
• Liaise with office-based colleagues regarding active cases
• Oversee payments received for cases allocated to you; handle cash payments, manage receipts and other required documentation
• Compile short reports about your visit, along with completing any necessary paperwork
• Take control of goods - where required
• Remove goods - where necessary

The Company

They are a privately owned family-run business who have built up a unique culture that thrives on inclusion and openness. At the core of everything are their values and they pride themselves on their good collection rates whilst maintain an ethical approach and providing a quality service.

The Salary and Benefits Package

• £28,500 basic salary with OTE £100,000+
• 33 days annual leave including bank holidays.
• Company vehicle, fuel card and expenses
• Full training and qualifications to become a Certificated Enforcement Agent may be considered if they have the relevant experience.
• Full company shutdown between Christmas and New Year
• Health and wellbeing support with eye care vouchers, seasonal Flu jab vouchers, a Company Sick Pay scheme as well as a workplace mental health initiative offering support from day one.
• Equipment supplied as required, including iPad, body worn safety vest and Halo Body Worn Video Camera Company vehicle with a fuel card and expenses
• Fun-filled work social activities
• Friendly working environment in a family run business
• Flexibility to manage your working day
• Regular training on company procedures and new legislation
• Company pension scheme

Candidate Requirements

• Full Clean UK Driving License (held for at least 2 years)
• Level 2 Taking Control of Goods Qualification
• Able to drive both manual and automatic vehicles
• Able to provide a clean DBS and no CCJ/IVA

The Application Process

Please submit your CV as directed and shortlisted candidates will be contacted for an initial telephone interview with a Novax Consultant. Candidates that pass this interview, will be presented to the Client in advance of a final interview.

The successful applicant will be required to undertake a DBS and CCJ/VA check as well as provide evidence of their last three months commission before an offer of employment is made.