Enforcement Agent Support

About Bristow and Sutor Group

Leaders in the debt recovery enforcement sector, the Bristow and Sutor Group of companies have been operating for over 40 years’ supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing just over 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.

About the Team and Role

The Enforcement Agent Support team are responsible for co ordinating and managing frontline support for our field agents. Collectively the team provides dynamic, real time, technical advice and support to enable Enforcement Agents to successfully execute enforcement services.

Job Details

Pay: £36,000 p/a

Full time 40 hours, working weekend shifts as required by the business up to a maximum of two weekends per calendar month

Permanent

Location: Office based, Redditch

What you’ll do:

Provide first line technical advice and welfare support by fielding incoming telephone calls from Enforcement Agents to ensure actions meet the Enforcement regulations, Company policies, procedures, and are carried out in line with client requirements.

Must be able to work flexible shift patterns to help cover the office opening hours, including working late or early shifts in the week - these will be from home

Requirements:

Skills and competencies we are looking for

• Proven experience of working in a dynamic, fast paced environment where collaboration, teamwork and support are an integral part of the job.
• Strong planning and organisational skills with the ability to prioritise and work at pace.
• Comfortable with working autonomously, problem solving with the ability to act with urgency, making logical decisions and owning these.
• Strong communication skills, able to articulate technical content in a clear and concise manner.
• Build and maintain strong relationships, rapport and teamwork.
• Positive attitude: self-motivated to deliver positive outcomes with the drive to continuously improve results
• Ideally have technical knowledge and understanding of enforcement activities and regulations, holding or have previously held an Enforcement Agent Certificate

Benefits

• Welcoming working environment


• Casual dress


• Hastee pay, (access to salary before payday)


• Free fruit and drink at all sites


• Employee assistance programme


• Company pension


• Colleague perks scheme


• Christmas Savings Scheme


• Free on-site parking


• Death in service benefit

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.