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Bumble Inc. is looking for an Enforcement Appeals Specialist to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team.
In this position, you will investigate and respond to members' appeals as a result of account restrictions and content moderation. You will help uphold Bumble Inc.’s Community Guidelines by reviewing and enforcing actions on violating accounts and content to maintain a safe and respectful environment. The ideal candidate is comfortable working with sensitive content, including child exploitation, graphic or physical sexual violence, suicide and self-harm, and other potentially distressing material.
Trust and safety are embedded in Bumble Inc.’s mission of creating a world where all relationships are healthy and equitable. Our wider Trust organization includes the centralized and dedicated teams focused on:
- Creating products and systems that proactively detect and prevent harm and promote healthy, kind relationships
- Developing policies that govern and adjudicate responsible, safe, inclusive, and respectful behaviour and content across all Bumble Inc. platforms
-Supporting members who experience safety incidents in a trauma-informed, empathetic manner.
This role will be based in London, UK, reporting to the Enforcement Appeals Manager.
Please note that this position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.
KEY ACCOUNTABILITIES
- Review and take action on members’ appeals for content removals, account bans, or other enforcement actions in a timely and accurate manner.
- Provide high-touch, trauma-informed safety support to members who have experienced safety incidents.
- Collaborate with internal teams, including Trust & Safety, Customer Experience, and Legal, to escalate and resolve complex safety cases.
- Help enforce Bumble Inc.’s policies by reviewing and processing accounts and content flagged for safety violations.
- Participate in on-call rotations, including nights, weekends, and holidays, as needed.
EXPERIENCE WE ARE LOOKING FOR
- 2-4 years of experience in a Trust & Safety, customer support, crisis response, or content moderation role, preferably in a high-risk or safety-focused environment.
- Demonstrated ability to work with sensitive content and provide support in cases involving child exploitation, sexual violence, and self-harm.
- Experience handling high-touch safety escalations, particularly those involving vulnerable individuals.
- Excellent written and verbal communication skills, with the ability to provide clear, empathetic, and professional responses.
- Experience collaborating with Business Process Outsourcers (BPOs) to ensure quality and consistency in safety-related workflows is preferred
- Ability to work independently, prioritize urgent tasks, and make sound judgment calls under pressure.
- Proficiency in Spanish, Portuguese, French, or another second language is preferred.
ABOUT YOU
- Are passionate about Bumble’s mission and values.
- Are empathetic, resilient, and comfortable working in emotionally challenging situations.
- Have a strong understanding of online safety issues and best practices in Trust & Safety.
- Are detail-oriented and able to balance efficiency with thoughtful decision-making.
- Are comfortable working flexible hours to support global teams and participating in on-call shifts, including evenings, weekends, and holidays.
Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer, and we strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.
In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
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