Engagement Coordinator **Internal applications only**

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity in our Chilled & Fresh division – from supplier to shelf, we make fresh supply chains simpler. Our expertise in temperature-controlled logistics ensures products are delivered safely, efficiently and on time, helping customers maximise availability and minimise waste.

Life in this role

As part of our Chilled & Fresh division, we have an exciting opportunity to join the team as a Engagement coordinator on a full time 12 month Fixed-term contract basis. 

Salary: £36,000-£38,500 dependent on experience 

Shift:  Monday - Friday (days), 6:00am-14:30pm

The Engagement Coordinator is to support the Senior Leadership Team regarding engagement and retention for both new and existing colleagues. You will be involved from the colleague’s initial on-boarding, ensuring the colleague receives an exceptional first impression and continued all round great experience. Engagement Coordinators will develop and manage engagement initiatives and incentives to improve communication, colleague engagement and job satisfaction to support making Culina the employer of choice.

Key Duties of a Engagement Coordinator

• Owning colleague engagement at all stages of the colleague life cycle for Warehouse, Transport and Stock and Administration.
• Initiate the recruitment process for all potential new hires via Smarts
  • Conduct pre-screening of candidates within Smarts to the agreed selection criteria
  • Contact candidates to discuss the role in more details
  • Invite candidate for interview, if suitable
  • Set up interview.
• Lead all new starter engagement and inclusion process:
  • Pre start call for induction
  • Pre start call for 1st shift
  • Ensure Docusign and OneHR registration completed
  • Welcome on induction / issue clockcards
  • Daily Check-in on 1st shift
  • Weekly check ins Weeks 2 – 4
  • Post Probationary Review check-in
• Identify and suggest improvements in the all-round new starter experience utilising the data you obtain from the check in with colleagues.
• Review induction process and recommend inefficiencies in process - training, OneHR on-boarding.
• Ensure all colleagues are trained and have access to new platforms OneHR, HapiBenefits, Aviva DigiCare.
• Build trusting relationships with colleagues and actively seek feedback and escalate any issues to the Senior Leadership Team.
• Support the HR Advisor’s to promote the provision of benefits awareness material -  to increase new and existing colleagues' awareness of the Company's benefits and how to access them ie. Employee Assistance Programme, Pension Briefings.
• Developing and Implement effective site-wide internal communication strategies capturing all roles and colleagues ie.TV Screens/Noticeboards, Newsletters, Colleague of the month.
• Collaborating with HR and Managers to coordinate, arrange and match in-house training opportunities with appropriate colleague’s i.e. on-site training initiatives, rise programme, D&A training.
• Accountable for developing and implementing innovative engagement initiatives, celebrating all cultures initiatives and events ie. Colleague Charity Events, Mental Health Day.
• Organising and ensuring regular structured I&C meetings with Site Leadership Team and I&C Co-ordinators are conducted and outcomes communicated (You Said / We Did).
• Work with Senior Leadership Team and HR Function KPI’s to measure and demonstrate the end to end engagement process is successful:
  • • Number of starters, leavers and turnover
    • Reasons for leaving
    • Improved employee survey results
    • Reduction in number of vacancies
    • Social media feedback
• Feedback to Senior Leadership Team on general areas of concern within the depot and recommendations for improvements.
• Engage with anyone who is exiting the business to obtain constructive feedback, collate responses and relay to site Senior Leadership and HRBP.
• Hold regular review meetings with HR Advisor and Senior Leadership on a monthly basis to analysis of the main reasons for people leaving the Company within first year of employment - identifying trends, themes etc (using exit interview data) and discuss plans of improvement.
• Support local site survey initiatives and the Group bi-annual Colleague Survey to ensure effective and efficient participation from all colleagues.
• Management of the refer a friend scheme payments, ensure JCCR is raised accordingly with HR Advisor.
• Conduct weekly headcount review by shift to ensure recruitment supports operational requirements and maintain equal balance across the shifts.

What you’ll need ...

• Demonstrable high energy and enthusiasm levels and passion for Culina and your site                               
• Strong communication skills and confident with dealing with people at all levels
• A good standard of computer literacy, particularly Microsoft Office Applications i.e. Word and Excel or equivalent
• Able to work as part of a team or individually
• Adaptable and flexible approach to work/ training/ working hours
• Conscientious and reliable
• Proactive and able to make decisions
• Results driven
• Good knowledge of logistics and supply chain operations
• A good communicator who adapts to and promotes change
• The ability to fit into and work in a close team environment
• Ability to resolve issues effectively and support the implementation of sustainable solutions

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers – free eye tests and discounts on prescription glasses.
• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.