Engagement Manager

Location: Albert Road with the flexibility to attend various other sites dependant on business need.
Salary: £40,000 per annum
Hours: 08:00-16:00 or 09:00-17:00 Monday - Friday
 

About Bristol Waste Company

At Bristol Waste Company, what we do matters. We keep Bristol and the surrounding areas clean, safe and moving. Working in partnership with the council, we support the city’s sustainability goals while delivering high‑quality, value‑for‑money services. Our commercial operations are growing, and we’re looking for people who share our values and want to grow with us.

The Role Purpose

To strengthen Bristol Waste’s reputation as a sector leader by delivering impactful engagement projects and initiatives, ensuring clear and positive communication with our customers and stakeholders, improving customer experience, and working in partnership with communities to address complex environmental and street‑scene challenges. 

Key Responsibilities

• Oversee community engagement activities, ensuring they contribute to the business’s objectives 
• Work directly with residents and other stakeholder groups to resolve service  issues, increase recycling, promote reuse, and reduce residual waste 
• Share insights and best practice to drive continuous improvement 
• Identify new opportunities for engagement and education within the City 
• Monitor the performance and impact of engagement initiatives and projects, and coordinate regular reporting to the Head of Sustainability and Customer Engagement 
• Collaborate with operational and support teams to deliver high quality, value for money services, resolve service issues swiftly and ensure a good customer experience 
• Engage with Marketing & Communications on internal and external communications to raise environmental awareness across Bristol and within BWC and support sharing of key engagement messages 
• Manage the team of Engagement Officers, mobilising skills and experience to have the biggest impact, and develop a high performing team. 

What We’re Looking For

• Strong stakeholder engagement skills, with the ability to collaborate effectively across communities, partners, local authorities, volunteers, and other key stakeholders.
• Proven project delivery experience, including planning and delivering engagement activities that achieve measurable outcomes.
• Excellent communication and presentation skills, with the ability to translate complex information into clear reports, presentations, and messages.
• Creative problem-solver who can use initiative, judgement, and behaviour change principles to drive engagement and positive outcomes.
• Highly organised, results-driven, and able to work independently, prioritise workloads, and meet deadlines.
• Good financial awareness and strong ICT skills, including proficiency in Microsoft Office and the ability to develop financial models where required.
• Knowledge of sustainability, environmental issues, waste and recycling, and the carbon agenda, supported by a valid driving licence and the ability to motivate others towards shared goals.

Our Benefits

• 25 days annual leave + 8 bank holidays
• 5% employer pension contribution
• Free BUPA Health Cash Plan and Employee Assistance Programme
• Onsite physiotherapist and Cycle to Work scheme
• £200 employee referral bonus
• Learning and development opportunities with clear progression routes
• Reward Gateway discounts at 900+ retailers
• Employee recognition awards and long service awards

Everyone Belongs

We’re proud to be an inclusive employer and welcome applications from people of all backgrounds. We value diversity and ensure fair and equal consideration for all candidates.

How to Apply

Apply as soon as possible and before 23:59 on the closing date. We may close the vacancy early if we receive a high volume of applications. If you haven’t heard from us within three weeks of the closing date, please assume your application has been unsuccessful on this occasion.

Contact:
Talent Acquisition Team

Email: [email protected]
Phone: 0117 440 6676