Engineer Coordinator

Location: St. Albans, AL1

Salary: £28,000 - £30,000

Working Hours: Monday-Friday

Job Code: JD2024

Engineer Coordinator

We are seeking a highly organised and proactive Engineer Coordinator to join my client’s growing team.

You will be instrumental in the smooth and efficient scheduling of field engineers, ensuring timely and high-quality installations for their clients.

This fast-paced role requires exceptional communication skills, a calm and professional demeanour, and the ability to effectively manage a high volume of calls and emails.

Ideally, you will have a background in scheduling engineers in a similar environment.

Key Responsibilities:

• Efficiently plan and schedule installation appointments for field engineers, considering geographical locations, engineer skill sets, and client availability.
• Utilise strong geographical knowledge to plan the most efficient routes for engineers, minimising travel time and maximising productivity.
• Serve as the primary point of contact for engineers regarding their daily schedules, providing clear and concise information and responding promptly to queries via phone and email.
• Communicate effectively with clients to confirm installation dates and times, provide updates, and address any scheduling-related inquiries.
• Proactively identify and resolve potential scheduling conflicts or logistical challenges to ensure smooth operations.
• Professionally and calmly handle a high volume of incoming calls and emails, effectively diffusing difficult situations and finding appropriate solutions.

The successful candidate will have:

• Proven experience in a scheduling or coordination role, with specific experience scheduling field-based engineers.
• Exceptional communication skills, both verbal and written, with a professional and confident telephone manner.
• Proven ability to diffuse difficult situations and handle challenging conversations over the phone with tact and diplomacy.
• Highly proactive with a strong sense of ownership and the ability to anticipate and resolve issues independently.
• Excellent attention to detail and a commitment to accuracy.
• Good geographical knowledge of the local area and surrounding regions to effectively plan engineer routes.
• Strong organisational and time management skills with the ability to prioritise tasks effectively in a fast-paced environment.
• Proficient in using scheduling software and basic computer applications (e.g., Microsoft Office Suite).

Benefits:

• 25 Days plus Bank Holidays
• Pension Scheme
• Company Events
• Mental Health Care Support
• Onsite Parking

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.