Engineer Scheduler/Service Desk Planner

Company : Confidential

Job Description - Engineer Scheduler/Service Desk Planner

Are you ready to join a company that genuinely values its people?
As a Service Desk Planner, you'll be the key point of coordination for engineers and account managers, ensuring smooth and timely service delivery for a portfolio of clients. While previous experience in a similar role is ideal, we offer full training to help you succeed. This is a Temp to Perm position.

Key Responsibilities:

Schedule jobs for a dedicated portfolio of accounts
Allocate and manage engineer workloads
Monitor and process job paperwork and escalate where needed
Communicate with Account Managers and clients regarding service delivery
Issue reports and certificates, and ensure documentation accuracy
Liaise with engineers on job progress, updates, and concerns
Book appointments with clients and confirm scheduling
Raise new jobs, contracts, and order materials
Assist with job-related queries, abortive charges, and missed visits
Support invoicing by checking job details and paperwork
Answer incoming calls and handle general administrative tasks
Run weekly reports to track pending or overdue jobs

What We're Looking For:

Previous experience in scheduling or a similar admin/coordinator role
Strong communication and organisational skills
Confident working independently and as part of a team
Comfortable handling a fast-paced, detail-oriented workload

Benefits:

Company pension scheme
Private healthcare
Financial loyalty bonus
33 days holiday including BH
8am to 5pm Monday to Friday

This is an office based role in Farnborough

Original job Engineer Scheduler/Service Desk Planner posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Engineer Scheduler/Service Desk Planner

Job Description - Engineer Scheduler/Service Desk Planner

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