Engineering Service Manager

Service Manager

We're delighted to be working exclusively with a well-established precision engineering organisation, seeking a skilled Service Manager to support its continued growth. The company is recognised for its commitment to quality, innovation, staff satisfaction and advanced manufacturing capabilities, delivering high-performance solutions to a global customer base.

This is an excellent opportunity for someone who combines strong technical expertise with people leadership and a commitment to delivering exceptional customer service.

The Role

As Service Manager, you will be responsible for leading, developing, and supporting a team of service engineers while actively contributing to service, repair, and calibration activities. You will play a key role in setting standards, improving performance, and ensuring a high level of customer satisfaction.

Key Responsibilities

Lead, mentor, and support a team of service engineers, providing both technical guidance and day-to-day leadership
Carry out hands-on service, repair, and validation/calibration work alongside the team
Act as a senior point of contact for customers, handling queries and resolving issues professionally
Support commercial activities, including pricing of labour and spare parts
Assess warranty claims and make balanced, informed decisions
Contribute to the growth and profitability of service contracts
Ensure all work meets industry standards and aligns with relevant accreditation requirements
Drive continuous improvement, focusing on efficiency, consistency, and high first-time fix ratesAbout You

Proven experience as a service or field engineer, with additional leadership or management responsibility
Strong technical capability with the ability to lead by example in a hands-on environment
Confident communicator, able to engage effectively with both customers and team members
Commercially aware, with the ability to balance customer satisfaction and business needs
Resilient and solution-focused, particularly in challenging situations
It's important you have familiarity UKAS accreditation requirements.

What's on Offer

Opportunity to lead a skilled and supportive team
A varied role combining leadership and hands-on technical work
A business that values quality, professionalism, and continuous improvementIf you are a technically strong leader who thrives in a customer-focused environment, we would welcome your application.

Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England.

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