Engineering Systems IT Support

We are looking for an Engineering System IT Support to join our team and support the maintenance of our Engineering IT services, ensuring they remain operational, performant, and aligned with business and end-user needs.

In this role, reporting directly to the Engineering Systems IT Manager, you will contribute to managing deployment solutions, including building, testing, and debugging software packages, while efficiently resolving incidents, problems, and service requests related to installations, patching, and upgrades.

The Engineering System IT Support role is remote-based.

What a typical day looks like:

• Maintain and support Engineering IT services, ensuring they remain operational, performant, and fit for purpose, meeting the needs of end users
• Support the management of deployment solutions, including building, testing, and debugging software packages
• Efficiently manage and resolve tickets, including incidents, problems, and service requests related to installations, patching, and upgrades
• Proactively ensure all end-user devices are fully patched and compliant with the latest approved software releases
• Assist with technical support activities, as well as routine maintenance and administration tasks
• Collaborate with other IT teams to support shared server responsibilities and overall IT operations
• Contribute to the delivery of new and enhanced services as part of ongoing projects
• Support server-related tasks as assigned by the manager
• Install software and maintain software portals
• Manage IT collections and system configurations
• Provide hands-on support to end users by investigating and resolving IT-related issues
• Occasionally support activities outside core business hours for major projects or system changes

The experience we’re looking to add to our team:

• A bachelor’s degree in computer science or a related field
• Knowledge of Autodesk applications
• Hands-on experience with deployment and inventory tools (e.g. SCCM, PDQ)
• Strong knowledge of Windows environments (Windows 10/11, Windows Server 2019) and basic iOS knowledge
• Ability to collaborate effectively within a multicultural and geographically distributed team
• Strong verbal and written communication skills in English

What you’ll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
• A competitive salary and benefits package which includes:
  • A merit-based annual pay review
  • Enhanced annual leave
  • Employee recognition scheme and long service awards
  • Referral bonus
  • Volunteer days
  • Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
  • Sick pay scheme
  • Cycle to Work scheme
  • Enhanced maternity/paternity leave

• Flexible/Remote/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well-being by access to
  • Employee Assistance Programme offering free access to qualified counsellors and expert advice
  • On-site trained Mental Health First Aiders
• Access to various discount programs (including food, activities, gym memberships etc.)

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