Enhanced Service Manager

We are currently recruiting for one of the UK’s Leading FMCG companies, for the role of an Enhanced Service Manager. It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device!

What You Can Expect

• Work Type - Permanent
• Location - Watford
• Salary - £55k - £75k
• Industry - Lottery

Main Responsibilities as an Enhanced Service Manager

• Collaborate with Deployment Delivery team to plan deployment and address issues.
• Innovate deployment processes for improved productivity and outcomes.
• Foster strong partnerships with stakeholders and third parties.
• Provide guidance for software implementation aligned with deployment needs.
• Monitor progress, address risks, and enhance customer support for successful deployment.

Experience & Skills Required

• Demonstrated leadership in overseeing technical system and software delivery, consistently achieving project success from initiation to completion.
• Proficient in executing customer contact strategies, with a thorough grasp of deployment tools, processes, and methodologies.
• Extensive background in delivering outstanding customer service to clients and stakeholders.
• Skilled in fostering collaboration among internal and external team members, leveraging external expertise and third-party specialists.

What’s in it For You?

• Amazing company to work for!
• 26 days of annual leave
• Life days - 2 days
• 4.5 % pension matched up to 8%
• Private healthcare
• Dental scheme
• Eye care scheme
• £500 wellness allowance for gyms or sports memberships etc

For further information on this Enhanced Service Manager role apply below

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying, you confirm you are happy to be added to the Addition mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.