Enrolment Administrator

LT Selection is proud to be recruiting exclusively on behalf of our client.

Our client, a dynamic and values-driven education provider, is seeking a dedicated and highly organised Enrolment Administrator to join their team. The ideal candidate will be committed to delivering an exceptional customer service experience while ensuring compliance with all relevant enrolment regulations and guidelines. This is an exciting opportunity to be part of an organisation that strives for innovation and excellence in the education sector.

Key Responsibilities

Enrolment

• Facilitate the smooth enrolment to all programmes, ensuring a seamless process for learners and employers.
  

• Collect and review all necessary documentation to ensure compliance with programme requirements.
  

• Coordinate with relevant authorities and certification bodies to verify apprentice eligibility and enrolment status.
  

Compliance Management

• Stay updated on all relevant regulations, policies, and guidelines related to all programmes.
  

• Ensure that all enrolments and documentation meet regulatory and organisational standards.
  

• Collaborate with internal compliance teams to conduct regular audits and ensure ongoing adherence to compliance requirements.
  

Customer Service

• Act as the primary point of contact for learners and employers, addressing inquiries and providing necessary information about the enrolment process.
  

• Resolve issues and concerns raised by learners and employers promptly and professionally.
  

• Maintain a positive and helpful demeanour to enhance the overall customer experience.
  

Data Management

• Maintain accurate and up-to-date records of all enrolments.
  

• Forecast weekly enrolment positions against the sales enrolment targets.
  

• Generate reports and analyse data to track enrolment progress, identify trends, and make data-driven recommendations for process improvements.
  

Collaboration

• Collaborate effectively with internal teams, including managers, tutors, and administrative staff, to ensure seamless communication and coordination throughout the apprenticeship lifecycle.
  

• Work closely with external partners, such as educational institutions and regulatory bodies, to facilitate the enrolment process and resolve any issues that may arise.
  

Experience

• Strong understanding of relevant programmes, regulations, and compliance requirements.
  

• Excellent organisational skills and attention to detail.
  

• Exceptional customer service and interpersonal skills.
  

• Proficiency in using CRM software and other relevant tools for data management.
  

• Ability to work independently and as part of a team.
  

• Strong communication skills, both verbal and written.
  

• Previous experience in a similar role within an apprenticeships or a related field is highly desirable.
  

• Experience in handling customer queries and providing support in a professional manner.
  

Method of Working

Our client expects all members of staff to work effectively as part of a team, delivering high-quality education and support to organisations, clients, staff, and students.

Safeguarding

Our client is committed to creating a safe learning environment and prioritising the welfare of children, young people, and vulnerable adults and expects all staff to share this commitment.

Equal Opportunities Employer

Our client embraces uniqueness and encourages applications from qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Rewards

• 22 days holiday plus bank holidays.
  

• Extra day holiday for each year’s service up to 25 days.
  

• Dress down Fridays.
  

• Access to employee assistance programme (Life & Progress).
  

• Performance Awards in the form of vouchers and other prizes for outstanding performance.
  

• Annual Staff Conference for staff to gather and connect.
  

• Various opportunities for skill development and progression.