Enterprise Architect

The Job

We’re seeking a strategic, hands-on Enterprise Architect, to shape and evolve the application and systems landscape across our brands with strong experience of leveraging hospitality systems for business growth. The Enterprise Architect is is a key role which sits at the intersection of enterprise solutions, operations, and growth, ensuring our hospitality systems are set up for scalable, data-driven success and owning the long-term enterprise architecture vision.

This Enterpirse Architect role is at the heart of how we connect technology with guest experience, driving the intelligent use of systems such as POS, CRM, booking platforms, marketing platforms, and increasingly important loyalty and engagement tools.

Key Responsibilities:

Enterprise Architecture & Strategy

• Define and maintain detailed enterprise systems architecture, aligned to business, customer experience and guest loyalty goals.
• Develop roadmaps for systems evolution, integration and consolidation, that supports innovation and seamless customer journeys.
• Translate business strategies into practical system capabilities and architecture artefacts.
• Act as the bridge between business, data and technology, ensuring systems enable consistent, clean, and actionable information while reducing complexities in process.
• Champion system standardisation, data consistency, and scalable configuration practices across all venues and brands.

Systems Management & Project Delivery

• Oversee the configuration, purpose, and ongoing evolution of business-critical systems (e.g., Zonal, Toast, Zendesk, Collins DesignMyNight, Dynamics CRM & Customer Insights, MS SharePoint etc..)
• Collaborate with external vendors and internal stakeholders to manage audits, upgrades, user training, and best practice adoption.
• Lead and support cross-functional business application enhancements, ensuring timely delivery, clear communication, and minimal operational disruption.
• Work closely with Data, Commercial, and Ops teams to ensure systems support reporting, forecasting, and guest experience insights.

Governance, Support & Data Integrity

• Define and enforce system configuration standards (naming conventions, booking types, menu structure) that support data analytics and reporting.
• Own data quality controls and conduct regular system audits to ensure clean, consistent inputs across locations.
• Maintain and enhance clean and concise documentation of system processes, architecture, and data flows.

What We’re Looking For:

Essential Experience:

• Bachelor’s or Master’s degree in computer science, information science, software engineering or equivalent.
• Proven experience in a business systems leadership/enterprise architecture role, ideally in hospitality, leisure, or multi-site environments (minimum 5 years’ experience).
• Strong understanding of hospitality operations, customer journeys, loyalty platforms, and venue-level system needs.
• Expertise in at least two Enterprise Architecture domains (Business, Data, Application, or Technology).
• Hands-on experience configuring and managing enterprise tools such as POS, booking platforms, CRM, ERP, and reporting systems.
• Strong grasp of data structures, integrations, and system design principles (e.g., APIs, ETL, automation and system connector tools and data governance).
• Excellent communication and stakeholder engagement skills - you can explain technical concepts clearly to both operators and executives.
• A strategic thinker with the ability to zoom out (architecture) and zoom in (implementation) as needed.

Desirable:

• TOGAF or equivalent.
• Background in Lean, Six Sigma, or continuous improvement.
• Exposure to international or multi-brand hospitality tech environments

What you'll get

• Competitive pay
• Annual bonus
• 33 days annual leave inclusive of Bank Holidays
• Fusion working (our team are regularly in our venues, working collaboratively in our bright offices in Angel, or focusing on individual projects with work from home Thursdays)
• Staff discount in all venues (50% off Sunday, Monday, 25% off Tuesday - Saturday, and free game hire)
• Private healthcare
• Regular team socials and weekly lunch in venue
• Monthly learning and development classes, quarterly teambuilding events
• Summer and Christmas socials
• Help @ hand 24/7 health support
• Free access to therapy, nutritionists, and physiotherapists

Here at Red Engine, we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We acknowledge the power that a diverse set of beliefs and perspectives can bring, and that a variety of voices strengthens our team, enhances creativity, and drives innovation. We welcome applications from candidates of all identities, including individuals of different races, ethnicities, genders and sexual orientations. If you're passionate about contributing to a culture of inclusion and collaboration, please apply.