Enterprise Sales Specialist - Customer Agent

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. This is a dedicated, revenue-focused specialist seller role designed to drive pipeline generation, increase close rates, and work closely to support both internal Klaviyo sellers and partners on Customer Agent opportunities. This role is not a technical overlay or solutions architect position. Instead, it is a focused commercial specialist who partners closely with Account Executives, Product, and Solutions teams to create near-term revenue impact and drive Customer  Agent adoption across segments.

The Product Specialist will report directly to the Segment Director and will be deployed strategically across:

• Pipeline generation initiatives


• High-priority in-flight pursuits


• Strategic partnership opportunities


• Upmarket expansion motions

This is a high-visibility role designed to create immediate impact and accelerate Customer Agent growth.

What you’ll do:

Revenue Acceleration & Pipeline Generation

• Own dedicated pipeline generation efforts for Customer Agent within assigned segment


• Partner with AEs to identify, qualify, and advance Customer Agent opportunities


• Proactively source and create net-new Customer Agent pipeline


• Execute focused outbound and partnership-driven motions

Deal Support & Conversion

• Engage in high-priority in-flight opportunities to improve win rates


• Lead Customer Agent discovery and value articulation conversations


• Position Customer Agent within broader K:Service value narrative


• Drive urgency and executive alignment in late-stage pursuits

Strategic Partnership Activation

• Partner with leadership to activate RCS / Google partnership opportunities


• Identify accounts that can leverage Customer Agent in partnership contexts


• Coordinate with Product and GTM teams on joint execution strategies

Cross-Functional Collaboration

• Work closely with:




• Segment AEs


• Product team


• Solutions Architects


• Marketing


• Partnerships




• Provide field feedback to Product to inform roadmap and positioning


• Help build repeatable Customer Agent sales plays

Focus & Ownership

• Maintain singular focus on Customer Agent performance within segment


• Track and report pipeline creation, influenced revenue, and close rate impact


• Operate as the segment’s go-to commercial expert for Customer Agent

Who you are:

• Proven quota-carrying SaaS seller (Enterprise experience preferred)


• Strong pipeline generation skills


• Experience running complex, multi-stakeholder sales cycles


• Ability to drive urgency and executive alignment


• Comfort working cross-functionally with Product and Solutions


• Strong business acumen and storytelling skills


• Track record of outperforming quota