ER Service Delivery Advisor, Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

About the role:

This role sits within the ERPA team with responsibility for managing formal employee relations and case management activities. The ERPA Advisor provides expert advice to the business on employee relations matters, handling non-complex cases across misconduct, performance and health and wellbeing. Working firmwide across allocated business areas, the role requires building strong stakeholder relationships with People Consultants and wider People Lifecycle teams.

The advisor applies sound knowledge of employee relations policies to deliver pragmatic, commercially focused guidance that enables effective issue resolution. Experience of case management systems is beneficial, alongside a willingness to develop technical skills to support accurate recording and tracking of cases.

What your days will look like:

• Leading end-to-end disciplinary and investigation processes, including interviews, evidence review and report writing across conduct, performance and risk matters
• Providing expert employee relations advice across conduct, performance, health and wellbeing, including handling informal queries and policy guidance
• Managing health and wellbeing cases, including occupational health referrals, income protection and performance support (e.g. PIPs and appeals)
• Producing high-quality documentation and maintaining accurate case records in Navex and ServiceNow, while ensuring GDPR compliance and supporting projects and process improvements

This role is for you if you:

• Bring a customer-focused mindset with strong analytical skills, able to quickly interpret multiple data sources and provide clear, accurate insights
• Thrive both independently and as part of a team, using initiative and attention to detail to deliver high-quality outcomes
• Are curious and proactive, challenging existing approaches and embracing change, innovation and continuous improvement
• Are confident using digital tools and systems, with awareness of GDPR/compliance and a willingness to develop expertise in platforms such as Navex, ServiceNow, Tableau or Alteryx

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. 

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Complaint Management, Confidential Information Handling, Conflict Resolution, Contract Dispute Resolution, Contract Interpretation, Creativity, Developing Policies and Guidelines, Disciplinary Procedures, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Relations, Employee Relations Program Development, Employee Surveys, Employee Terminations, Handling Sensitive Information, Human Resources (HR) Policies, Human Resources (HR) Project Management, Inclusion {+ 9 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date