ER Service Delivery Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

HR Function

Management Level

Senior Associate

Job Description & Summary

The ERPA Advisor plays a critical role within the ERPA team, managing all formal employee relations and case management activities across UK firmwide business areas. This position provides expert advice on employee relations matters and handles non-complex cases involving misconduct, performance management, and health and wellbeing.

The role requires strong stakeholder engagement, working closely with LoS People Consultants and other People Life Cycle teams to ensure effective resolution and compliance. With responsibility for delivering accurate guidance and managing sensitive cases, the ERPA Advisor supports the business in maintaining fair processes and fostering a positive employee experience across multiple service lines.

What your days will look like:

• Manage end-to-end disciplinary and investigation processes, including interviews, evidence collation, and report writing.
• Support disciplinary chairs and employees on issues such as timesheet irregularities, conduct, data loss/theft, and performance capability.
• Provide employee relations advice on health, wellbeing, and employment policies, including special leave and informal complaints.
• Handle health and wellbeing cases, including occupational health referrals and income protection activities.
• Assist Career Coaches with Performance Improvement Plans and manage non-complex disciplinary appeals.
• Produce high-quality documentation (reports, letters, meeting notes) and maintain accurate case records in Navex and ServiceNow.
• Support ER SDT Managers with project work (e.g., TUPE, redundancy) and participate in consultations and employee meetings.
• Ensure GDPR compliance when handling sensitive data and collaborate with ERPA to improve data capture and quality.

The role is for you if:

• you have knowledge of Navex case management system
• you have knowledge of GDPR and Compliance regulations
• you have knowledge of Service Now
• you have knowledge of digital tools Tableau, Alteryx 
• you have the ability to work in a virtual environment, using Google Hangout/Meet and other tools to stay connected within a team environment
• you are passionate interested in learning new technologies and taking personal responsibility to remain curious on advances in new developments
• you have the ability to work with multiple sources of data and assimilate information quickly

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Complaint Management, Confidential Information Handling, Conflict Resolution, Contract Dispute Resolution, Contract Interpretation, Creativity, Developing Policies and Guidelines, Disciplinary Procedures, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Relations, Employee Relations Program Development, Employee Surveys, Employee Terminations, Handling Sensitive Information, Human Resources (HR) Policies, Human Resources (HR) Project Management, Inclusion {+ 9 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date