ER Specialist

We are seeking an energetic and skilled Employee Relations Specialist to join our dynamic HR team on a fixed term contract for up to 12 months. This position combines hands-on case management with strategic influence, empowering our people leaders to be confident, consistent, and capable of fostering a high-performance culture. You will oversee a diverse caseload spanning the entire ER spectrum while also refining and advancing our ER strategy—enhancing processes, reinforcing policy frameworks, and equipping managers with the skills they need to address issues early and effectively. If you are driven by a passion for achieving fair and practical outcomes and enhancing managerial capabilities on a large scale, this role provides a unique opportunity to make a significant impact across the organisation.

• Build manager confidence and competence through targeted coaching, guidance and just‑in‑time development on all ER matters.
• Design and deliver engaging training sessions, toolkits and resources to strengthen manager ownership of people issues and drive early, effective resolution.
• Partner with managers to review approaches to ER challenges, providing constructive feedback and reinforcing consistent, legally compliant decision‑making.
• Act as a trusted expert for senior leaders, helping them navigate complex scenarios while raising the overall maturity of ER practice across the organisation.
• Manage a varied and high‑volume caseload, including disciplinary, grievance, performance, absence, and capability matters—ensuring fair, timely, and well‑documented outcomes.
• Identify patterns and emerging risks within casework, using insights to influence leaders and prevent repeat issues.
• Contribute to the development and evolution of ER policies, frameworks, and ways of working that promote consistency, fairness, and a high‑performance culture.
• Drive continuous improvement by reviewing processes, simplifying guidance, and enhancing the employee and manager experience.
• Lead or support ER‑related projects such as policy reviews, culture initiatives, manager capability programmes, and organisational design change
• Proactively assess people‑related risks, escalating concerns early and partnering with leaders to implement achievable mitigation plans.
• Maintain strong governance through accurate documentation, case tracking, and insight reporting.

About you:

• Strong Employee Relations expertise, with the ability to confidently advise on complex cases and interpret policy and employment legislation into clear, practical guidance.
• Highly influential communicator who can coach, challenge, and guide managers at all levels—driving consistent, high‑quality decision‑making and elevating ER maturity across the organisation.
• Exceptional organisation and follow‑through, with the ability to manage competing priorities, maintain accurate documentation, and ensure timely, high‑quality case progression.
• Excellent communication skills—both written and verbal—with the ability to adapt style for different audiences and convey sensitive messages with clarity and professionalism.
• Problem‑solving mindset, able to identify risks early, propose pragmatic solutions, and contribute to continuous improvement initiatives.

• 25 days holiday plus bank holidays
• Holiday purchase scheme available
• Pension – Salary exchange Scheme
• Life Assurance
• My Culligan benefits -Discount platform
• Culligan Product discounts
• Employee Assistance programme
• Ongoing Training and Development
• Enhanced maternity, paternity, and grandparent leave