ERP Specialist

Job Title: ERP Specialist
Department: IT
Reports to: CTO
Location: Newcastle Upon Tyne, Hybrid – requiring 3 days per week in office
Type: Permanent, Full-Time

Summary:

We are seeking a detailed-oriented and technically proficient ERP Specialist with proven experience using Sage X3 to join our IT department. Liaising between IT and Finance, the role will focus on maintaining, optimising, and supporting the finance environment and its critical revenue activities that includes production of over half a million invoices annually. The ideal candidate will have hands-on experience with Sage X3, understands cross-functional business operations, and excel at troubleshooting and systems improvement initiatives.

Responsibilities:

1. Administer, maintain, and support Sage X3 ERP system.


2. Act as the primary liaison between Finance, IT and external Sage X3 consultants.


3. Ensure scheduled Business as Usual revenue tasks complete successfully and appropriate validation checks are performed.   


4. Collaborate with cross-departmental teams (Finance, Operations, Commercial, etc.) to understand issues, refine requirements and improve ERP workflows.


5. Configure and customise Sage X3 to meet specific business needs, including reports and workflows.


6. Troubleshoot and resolve ERP system issues, ensuring minimal downtime and high data accuracy.


7. Conduct regular audits of system processes and data to ensure accuracy, efficiency, and identify improvement opportunities.


8. Coordinate with data engineers, developers, external vendors and consultants for ERP enhancements and integrations.


9. Be the ERP domain expert for ERP-related projects including upgrades, patches, and process automation.


10. Ensure data integrity, system security, and complying with internal policies and regulatory requirements.


11. Create and maintain system process and workflow documentation, including integrations with other business systems.


12. Ongoing evaluation of the effectiveness of the Sage X3 and its suitability for business needs.


13. Provide end-user training and documentation to support efficient use of Sage X3.


14. Plan and prioritise work to ensure on time delivery of tasks.

Skills and Experience:

• Degree in Information Systems, Computer Science, Finance, Business, or a related subject.


• Strong experience of working with ERP systems, with a least 2 years specifically on Sage X3 covering Sage X3 administration, security, and configuration.


• Knowledge of Sage X3 version upgrades and migrations.


• Strong understanding of core business processes.


• Experience in reporting tools is beneficial.


• Demonstrable experience with system integrations.


• Experience of implementing or migrating ERP systems would be beneficial.


• Qualified or Almost Qualified Accountant (ACMA, ACCA, or ACA) would be advantageous but not a necessity.


• Understanding of a wide range of accounting methods, e.g. subscription accounting and contract management would be beneficial.


• Ability to work both independently and collaboratively in a dynamic environment.


• Excellent problem-solving and communication skills.


• Ability to prioritise tasks and work effectively in a fast-paced environment.