Estate Agent - Residential Lettings Manager - Coventry - 55343

Job Title: Lettings Manager
Location: Coventry (City Centre)
Salary: £38,000 per annum
On-Target Earnings: £45,000-£50,000
Working Hours:

Full-time: Monday to Friday, 9:00am-5:30pm

Alternate Saturdays: 9:00am-1:00pm (Time Off In Lieu provided)

Flexibility required to meet business needs

Role Overview
The Lettings Manager will lead the day-to-day operations, overseeing a portfolio of 800+ fully managed properties. Responsible for team leadership, business growth, client relationships, and compliance, the successful candidate will be the driving force behind the lettings division's success.

Key Responsibilities
Branch & Team Leadership

• Lead, motivate, and support a large team of lettings professionals
• Achieve and exceed move-in targets
• Ensure full legal compliance across tenancy documentation and operations
• Collaborate with senior leadership on business growth strategies
• Represent the branch in management meetings, sharing KPIs and performance updates
• Deliver weekly performance reports to senior management

Client Relationship Management

• Build and maintain strong relationships with landlords and investors
• Offer tailored advice based on client goals and long-term strategies

Market Knowledge & Appraisals

• Conduct accurate rental appraisals and manage client expectations
• Promote services and identify cross-selling opportunities
• Negotiate fees and terms confidently and professionally
• Produce high-quality property listings with engaging content and photos

Customer Service & Communication

• Respond to enquiries via phone, email, and in-person efficiently
• Manage client interactions both in-office and on-site
• Pre-qualify tenants and arrange property viewings

Tenancy Progression & Compliance

• Negotiate tenancy agreements and manage referencing processes

• Conduct right-to-rent checks and prepare legal documentation
• Ensure all safety certificates and regulations are met prior to move-in
• Liaise with the Property Management team for smooth tenant onboarding

Skills & Experience Required

• Proven experience in a Lettings Manager role
• Strong record of winning new business through effective appraisals
• Confident team leader with motivational and management skills
• Up-to-date knowledge of lettings legislation and compliance requirements
• Excellent verbal and written communication abilities
• Highly organised and detail-oriented, with strong time management
• Comfortable with technology and Microsoft Office tools
• ARLA-qualified (or willingness to obtain)
• Full UK driving licence and own vehicle (essential)

Benefits

• 25 days annual leave + bank holidays
• Additional holiday for long service and birthdays off
• Company pension scheme
• Funded training and professional qualifications
• Supportive and positive work environment

For further information, please contact Donna Flynn from AMR Midlands

AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.

We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant.

We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.