Number of Applicants
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The Estate Services Manager â Ground Maintenance will lead and manage a team responsible for high\-quality grounds maintenance across a designated area. This includes overseeing estate inspections, monitoring service delivery, coordinating contractor work (e.g., tree maintenance), and collaborating with other front\-line teams to enhance resident satisfaction.
Lead and manage a team delivering grounds maintenance and, where needed, support building cleaning services.
Ensure all team members are safe, have completed risk assessments and relevant health & safety training, and comply with lone working arrangements.
Actively promote and enforce health and safety protocols to maintain a safe working environment.
Respond promptly to enquiries from residents and colleagues regarding service delivery.
Carry out regular estate inspections, reporting service issues, communal repairs, compliance hazards, or tenancy management concerns.
Conduct one\-to\-one meetings with team members, address underperformance, provide constructive feedback, and recognise achievements.
Identify and schedule project work during quieter seasonal months.
Monitor, order, and maintain sufficient stock of tools, equipment, and materials for the team.
Ensure all work vehicles comply with the Southern Housing fleet policy.
Ensure machinery is regularly serviced and fit for purpose.
Collaborate with contractors as necessary for specialist works (e.g., tree maintenance).
Carry out any other duties broadly consistent with the role as required.
Experience in a ground maintenance environment, including health & safety practices, risk assessments, COSHH compliance, and lone working procedures.
Proven leadership experience, including recruiting, managing, training, and motivating a team.
Experience in planning and optimising value\-for\-money service delivery, managing resources efficiently.
Strong understanding of customer service principles, with the ability to build positive relationships with residents.
Strong problem\-solving and proactive mindset.
Excellent communication skills, both written and verbal, to liaise with team members, residents, contractors, and stakeholders.
Attention to detail for inspections and reporting.
Ability to manage multiple priorities and ensure high service standards.
Full, clean manual driving licence.
Relevant health & safety or ground maintenance certifications are desirable but not essential.
Demonstrates Southern Housingâs HEART values in all actions and decisions.
Shows commitment to Equality, Diversity & Inclusion, Health & Safety, Compliance, and the Code of Conduct.
