Estate Services Manager

About the role
We have an opportunity for an Estate Services Manager to join our Estates team in Sheffield, on a full time, permanent basis working Monday to Friday.
Reporting into the Estates & Grounds Maintenance Manager you will be responsible for managing a team of Gardeners & Cleaners across multiple housing schemes in Sheffield to deliver and maintain an excellent level of cleaning, gardening, and grounds services.
You'll be responsible for facilitating and scheduling of the estates services and for ensuring work carried out is delivered in line with agreed budgets and in compliance with Health & Safety, COSHH and PPE legislation. You'll liaise with customers on site to help identify service improvements, ensure the reporting of repairs, fly tipping, graffiti and safeguarding alerts and monitor the stock and supply of all allocated equipment, confirming compliance checks are in place to ensure safety of use.
What we're looking for
We're looking for someone with a strong track record of leading a team to deliver exceptional levels of customer service. You'll be someone who enjoys being a motivational leader and promoting Guinness whilst modelling our behaviours. You're the sort of manager who has high standards, is both a pacesetter and works collaboratively at all levels. Most of all, you enjoy enabling your team to be the best they possibly can be.
You should be able to demonstrate:
Experience of leading and managing remote working teams and staff members, including strong performance management skills.
Track record of working to agreed standards, specifications, and timescales.
Understanding and knowledge of compliance processes and relevant Health and Safety legislation, e.g. COSHH, PPE, RIDDOR.
Experience of delivering high quality Estate Services - grounds maintenance, gardening, arboreal services, weed-spraying, refuse removal and Health & Safety compliance activities.
Direct experience of working with customers and customer feedback in a service delivery environment.
Experience of budget management, cost control and stock management.
Excellent communication skills, both oral and written.
Good knowledge of Microsoft Office.
Demonstrates the Guinness Behaviours.
Hold a current full UK driving license.
Desirable Experience:
Experience of delivering services, considering Health & Safety legislation and compliance processes, including COSHH, PPE and RIDDOR.
Experience of monitoring CCTV and providing evidential information.
An understanding of the workings of service charges.
Understanding of how to use mobile working devices, like smart phones or tablets.
Desirable Qualifications:
Horticulture NVQ, BTEC or relevant professional qualification, such as British Institute of Cleaning Science membership.
Certified in NEBOSH or IOSH, or working towards.
Institute of Occupational Safety and Health Certification.
If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria.
Interviews to take place at our Castle Court office in Sheffield on Friday 21st June & Tuesday 25th June 2024.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
INDTGP
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JBRP1_UKTJ