European Customer Service Representative

We are looking for a dedicated, multilingual customer service representative who learns quickly and thrives in a dynamic environment. In this role, you'll manage your own customer portfolio, ensuring accurate order processing while serving as a key link between customers and internal departments. You'll be part of the European Customer Service team, reporting to the Head of European Customer Service.

Client Details

Our company is a global leader in composite materials, known for delivering innovative, high-performance solutions with added value. The Composite Materials Global Business Unit (GBU) plays a central role in this success. It develops, manufactures, and markets key materials used in automotive and aerospace structures, including prepregs, adhesives, and coating films.

Description

• Serve as the first point of contact for customers, providing excellent service and support.
• Maintain and develop relationships with existing customers.
• Resolve customer issues promptly and efficiently.
• Work closely with internal teams to ensure customer satisfaction
• Monitor and report on customer feedback to improve services.
• Participate in team meetings and contribute to strategy and planning.
• Keep up-to-date with product knowledge to provide accurate information to customers.
• Support the customer service department in achieving its targets and objectives.

Profile

A successful European Customer Service Representative should have:

• A degree in a relevant field.
• Excellent customer service skills.
• Ability to handle customer complaints and queries effectively.
• Strong communication and interpersonal skills.
• Proficiency in English and at least one other European language.
• Good knowledge of the Industrial / Manufacturing industry.
• Strong organisational skills and ability to multitask.
• Proficiency in MS Office and customer service software.

Job Offer

• A competitive salary range between £30,000-35,000
• A supportive and inclusive company culture
• Opportunities for professional growth and career progression
• A comprehensive benefits package
• A vibrant work environment in the heart of the Industrial / Manufacturing industry