Event and Conference Technician

Job DescriptionOur immediate requirement is for an experienced Event and Conference Technician to be a key part of our London team, taking full responsibility for providing technical onsite support in the event spaces, conference rooms, meeting rooms and over video conferencing software. You will have exposure to a multitude of technologies in the audio visual and video conference arena including meeting room, events, video conference scheduling and live streaming services.This position is based within our end user’s organisation in Canary Wharf who continue to invest in state-of-the-art technologies, services, and training.This is an exciting opportunity for an exceptional, experienced Event and Conference Technician to join an established operation with scope to drive and enhance the service at every opportunity.Salary: Up To £35,000 + Company BenefitsKey Responsibilities;Setup/operation of integrated events spaces including high profile auditorium-based results presentations and town hallsProficient in audio, Video and lighting equipment both digital and analogueVideo conference/audio conference set-up and support with software and hardware platforms including Zoom, Cisco & Polycom systemsManage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and full systems operational testing prior to any high profile eventPrepare equipment for future events and meetings as requiredWorking alongside the Breakfix team by locating faults and providing resolutions i.e. Fix/replace/upgrade hardware when relevant in support of the AV & VC facilities1st /2nd line repairs & on-going preventative maintenance including daily checks on all equipment in the buildingAudio Visual support to other areas of the business when required; this could be setting up PA’s or assisting with presentations in meeting roomsHave the ability to work in a team in addition to being a sole technician responsible for a client site and at times the main client interfaceTo be an ambassador - approach and professionalism is extremely importantCustomer service skills are essential along with the ability to work calmly under pressure and resolve any issues quickly and professionallyTo be very presentable and able to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone/ZoomRequired to work onsite shifts to meet requirements with a flexible approach ensuring out of hours events are also coveredLiaison with help desk & operations team to arrange backup support when requiredAdministration necessary to support the role utilising Microsoft office applications, Zoom back-end bespoke ticketing systems and room booking software.Attend other sites as required (this includes outside of London)Support the Livestreaming team as requiredProactively train and support end users as requiredLocate faults and provide first fix resolutions i.e. fix /loan equipment where appropriatePrepare equipment for events and meetings as requiredTo be fully competent with all installed & portable technologiesProvide support on an individual basis to users at all levels of seniorityAssist with high level audio/visual quality of presentations - optimization of content aspect ratios/resolutions and file formats to suit spaceAttend and remain on station for important events where requiredWorking any rotational shift basis as requiredAdministration necessary to support the role including email correspondence using professional language and decorum