Event Manager - VIP Operations, UK Touring

Job Summary:

Company: Live Nation

Department: VIP Operations – UK Touring

Location: Farringdon, London and frequently onsite at shows

Reports to: Senior Director of VIP Operations, UK Touring

Working Hours: Full time

Job Type: Permanent

Role Description

The Event Manager is responsible for the planning, coordination and operational delivery of VIP experiences across Live Nation’s UK touring portfolio, ensuring all event requirements are effectively advanced, resourced and executed to a consistently high standard.

Working collaboratively with international tour coordinators, internal stakeholders, artist management, promoters, venues and suppliers, the role oversees the operational readiness of assigned events, including venue facilities, suitable spaces, hospitality, staffing, security, access arrangements and on-site logistics. The Event Manager acts as a key operational contact for assigned tours, ensuring requirements are confirmed in advance, stakeholders remain aligned and potential issues are identified and addressed ahead of show day.

The role maintains oversight of event operations, expenditure, supplier performance, risks and service standards, working closely with finance, ticketing, and other departmental colleagues to ensure VIP packages are delivered in accordance with agreed inclusions, budgets and expectations.

As part of a newly established department, the Event Manager will contribute to the development of consistent operating procedures, strengthen relationships across the touring portfolio and identify opportunities to improve efficiency and the quality of VIP experiences. Through effective planning,

stakeholder management and on-site execution, the role supports the successful delivery and continued growth of VIP across Live Nation’s UK concerts division.

What it’s like to work in the Team

The VIP Operations department is a new venture within Live Nation Concerts, offering the opportunity to contribute directly to the development and success of the team.

Working as part of a lean and high-performing group, you will collaborate with colleagues who bring extensive experience from across the industry, and who all share a genuine passion for music and live entertainment.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

• Experience managing activations or equivalent in live events, touring, festivals, venue operations or hospitality/agency environments.
• Excellent project management skills, with the ability to coordinate multiple events/projects simultaneously and manage competing deadlines.
• Ability to coordinate staffing, security, hospitality, food and beverage, access arrangements and other event-specific requirements.
• Strong understanding of VIP guest experiences, customer service standards and the requirements of premium event offerings.
• Experience managing suppliers and local staffing teams to ensure agreed services are delivered to the required standard.
• Experience advancing events with venues, tour management, promoters or suppliers
• Ability to monitor event expenditure, manage costs and report financial or operational variances.
• Strong problem-solving skills, with the ability to resolve logistical challenges and respond to changing requirements on show day.
• Knowledge of relevant event safety procedures, risk assessments, accessibility requirements and venue operating protocols.
• Experience working with ticketing, finance and other internal teams to ensure event requirements are coordinated and fulfilled.
• Ability to produce event reports, document outcomes and identify opportunities to improve future delivery.
• Full UK driving licence would be advantageous and willingness to travel domestically, including evenings and weekends, is essential.

Desirable

• Working knowledge of event safety legislation, licensing requirements and crowd management principles.
• Experience managing VIP activations across multiple venues or international touring environments.
• First Aid at Work or Emergency First Aid at Work certification.
• Experience using event management, project planning or resource scheduling software.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Accountable: Takes ownership of assigned events from initial planning through to completion and post-event reporting.
• Organised: Plans, maintains accurate documentation and ensures deadlines and deliverables are met.
• Calm under pressure: Makes sound decisions and maintains clear communication in fast-paced live event environments.
• Collaborative: Builds effective working relationships with internal teams, venues, promoters, tour management, and suppliers.

What the role includes

• Take ownership of the operational readiness of assigned events, ensuring all VIP requirements are confirmed, documented and communicated ahead of show day.
• Coordinate local staffing plans, briefing requirements and on-site responsibilities to ensure teams are appropriately prepared for event delivery.
• Liaise with International tour coordinators, venues, artist management and suppliers to confirm suitable spaces, room layouts, F&B provisions, access arrangements, and staffing/security requirements.
• Act as the primary operational contact for assigned tours, maintaining clear communication between international tour coordinators, promoters, venues and internal Live Nation teams.
• Monitor supplier performance and service standards, addressing issues promptly and escalating material concerns where necessary.
• Conduct site visits and venue assessments where required to validate proposed layouts, facilities, access routes and operational arrangements.
• Identify potential operational risks and develop contingency plans to minimise disruption and protect the quality of the VIP experience.
• Ensure event delivery complies with relevant health and safety requirements, venue policies and internal operating procedures.
• Maintain oversight of domestic-level budgets and expenditure, ensuring costs are appropriately managed and variances are reported to the relevant stakeholders.
• Work closely with ticketing and finance colleagues to ensure event requirements, package inclusions and relevant financial information are accurately reflected in delivery plans.
• Provide timely updates on event readiness, outstanding actions, operational risks and delivery issues to the wider VIP team.
• Capture post-event performance, supplier feedback and lessons learned, implementing improvements across future events and tours.
• Support the development and implementation of standardised event procedures, documentation and best practices across the wider touring portfolio.
• Provide operational support across other tours and events where required, helping maintain departmental capacity and consistent delivery standards.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE: Wednesday 11th November 2026. We reserve the right to close applications at any time so encourage early application where possible.

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Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.