Event Operations Coordinator (FTC)

Job DescriptionAbout HyveWe believe that when people come together, powerful things happen. Hyve Group Ltd connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes.Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Africa Oil Week, Bett, Mining Indaba, and Retail Meetup.#LifeAtHyveAt Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together.We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging.Our hybrid working model ensures we respect our peoples’ work/life balance.Human connections are our speciality, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure #LifeAtHyve is always fulfilling and exciting.Key Responsibilities:• Work alongside the operations team to deliver the event plan from pre-show planning to onsite delivery.• Responsible for updating and maintaining the exhibition floorplan.• Be the main point of contact for exhibitors and contractors throughout the event cycle by managing all exhibitor communications including the exhibitor manual.• Manage relationships with key stakeholders (suppliers, designers, contractors etc.) throughout the event cycle and on site.• Respond to a high volume of incoming emails and phone enquiries and actively listen and identify customer needs and deliver excellent customer service at every interaction.• Have an appreciation of the show budgeting system and execution of finance systems.• Understand and implement the Health & Safety systems both around the office, pre-event and onsite.• Exchange information and work alongside other internal departments to provide assistance where requested.• Support the team with wider operational tasks and ad hoc duties set by team management.Skills Required:• Skilled within administration with the ability to prioritise. • Planner with great organisation and attention to detail with the ability to work under strict time management.• Keen interest in customer service and communication.• Team player – get involved it’s the best way to work together!