Events Waiter

Are you ready to embark on an exciting journey in the heart of hospitality? Firmdale Hotels invites you to become a vital part of our esteemed team, nestled within the vibrant ambiance of Charlotte Street Hotel. As an Events Waiter, you'll thrive in our dynamic and fast-paced environment, crafting unforgettable experiences for our cherished guests.
At Firmdale Hotels, we pride ourselves on delivering exceptional service and creating memorable moments for every guest. With a rich heritage of hospitality excellence, we offer a supportive and inclusive work culture where your passion for hospitality can flourish.
As an Events Waiter, you'll be the face of our establishment, entrusted with delighting guests at every interaction.
Responsibilities:

Interacting with guests to take orders, make recommendations, and ensure their needs are met promptly and courteously.
Delivering food and beverages with precision and efficiency, ensuring an exceptional dining experience.
Processing payments accurately and efficiently, maintaining the highest standards of professionalism.
Anticipating and fulfilling guests' requests promptly, going above and beyond to exceed their expectations.
Working collaboratively with colleagues to ensure seamless service delivery and uphold our reputation for excellence.
What you Need:

A keen willingness to work as part of a team, contributing positively to our vibrant work culture.
Previous experience in a similar environment is desirable but not essential.
Excellent customer service skills, with a natural ability to connect with guests and anticipate their needs.
A passion for detail, ensuring that every aspect of the guest experience is flawless.

Enthusiasm and a positive attitude, embodying our commitment to creating unforgettable experiences for our guests.
What We Offer:
An hourly rate of £14.50 - £16.50 per hour inclusive of

service charge.
Access to Wagestream our

financial wellbeing app. Stream your accrued earnings before pay day,

benefit from everyday savings and real time financial coaching.
Health cash

plan (including contributions towards dental, optical, alternative

and complementary therapies)
Discounted cinema tickets,

gym membership, travel, retailers and restaurants
Generous 30% discount off

food and drinks at our restaurants and bars
Complimentary meals on shift
Referral bonus scheme for

recommending top talent
Flexible scheduling without

split shifts
Dry cleaning service for

work attire and discounted personal dry cleaning
Enhanced holiday allowance

based on length of service
Season ticket loan for

convenient commuting
Ongoing training,

professional development, and fully funded English lessons
Regular social events, team

activities, and fitness sessions
Benefits like cycle to work

scheme and annual long service awards
One allocated paid day per

year for volunteering work
Exclusive discounts at

Design Hotels, staff sales, spa discounts, and product perks
And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024
The Kings Award for Enterprise 2024 for outstanding contribution to International Trad
GM of the Year Finalist – Helle Jensen – Cateys 2024
Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
Whitby Hotel, Crosby Street and Warren Street - Michelin keys
The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here:

https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.