At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Exams Officer Training Coordinator 

Permanent 

Manchester 

Salary: £24,500 - £28,000 

Hybrid working – 2 days per week minimum in the office 

As the Training Coordinator in the Exams Officer Engagement Team, you’ll play a key part in supporting Exams Officers who deliver AQA qualifications. You’ll help create training that builds confidence and capability, ensuring each interaction is engaging and positive. 

You’ll coordinate and support the delivery of AQA’s Exams Officer training offer, helping ensure Exams Officers feel prepared and empowered throughout the exam cycle. You'll work across teams to facilitate the delivery of this training. This is a new role within an expanding team and presents the opportunity for you to shape it with a really engaged community of customers. 

Key responsibilities 

In this role, you'll be responsible for: 

• Supporting delivery of training programmes through planning and scheduling. 

• Using data to understand training needs and measure impact. 

• Delivering training online and face to face to our exams officers 

What we are looking for 

You’ll thrive in this role if you enjoy working collaboratively and supporting others. 

• Experience as an Exams Officer or within an Exams Team. 

• Strong organisational and time management skills. 

• Confident communication and stakeholder management skills. 

• Ability to evaluate training effectiveness using data. 

• Adaptability in a changing environment. 

What’s in it for you 

You’ll make a real impact by helping Exams Officers feel supported, confident and capable. 

• Opportunities to influence meaningful change. 

• Development and growth in a supportive team 

• Join a supportive, values-driven organisation, a charity where every colleague is passionate about education and supporting teachers and learners. 

• Flexible working arrangements to support work-life balance – 2 days per week in the office whilst being reflective of business need, a 35 hour working week, 25 days annual leave with additional closure in December 

• A collaborative, inclusive culture that values your ideas - the opportunity to join lots of network groups (LGBTQ+, neurodiversity, disAbility, empowering women, wellbeing, ethnic diversity, parents and carers and more) 

• Wellbeing programmes including private health insurance and a health care cash reward plan, subscription to Headspace, volunteering days 

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences. 

Application process 

To apply, submit your most recent CV and a cover letter outlining your suitability for the role. 

Applications will close at 23:59 on Sunday 8 February 

Interviews will take place over two stages – a video interview in the week beginning 16 February followed by an interview in the Manchester office in the week beginning 9 March 

All applications will receive a written response 

#CRE23 

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose:

AQA is much more than just an awarding organisation, our purpose is to advance education by enabling teachers and students to realise their potential. Our purpose is the reason AQA exists – we’re here to make a positive difference in the world by bringing out the best in teachers and students.

Joining the Exams Officer Engagement team within the Customer Delivery function, you will be part of the team that drives the organisation to make the necessary changes to improve the services and support we offer our Exams Officers that make us distinct. You will work with all areas of the business including Oxford AQA to ensure we provide Exams Officers with a high-quality training and development experience.
This role is key to supporting the delivery of our Exams Officer training offer ensuring that Exams Officers delivering AQA qualifications feel supported, confident and capable and become advocates for AQA.Landscape:
 
Reporting to the Exams Officer Engagement Manager, the role involves the development, maintenance and implementation of the Exams Officer Training Strategy that drives customer support, training and building capability to ensure successful interactions during the annual exams cycle, ensuring clear expectations and a reduction in failure rates. This will be done by working collaboratively with key stakeholders, drawing on previous experience and working closely with the Exams Officer Engagement, Customer Intelligence and Customer Service teams to use data and customer insight to drive engagement with the Exams Officer training program.
 
Activities:
 
·       Alongside the Exams Officer Training and Development Manager use data to understand training needs and measure the impact of training programmes.
·       Support delivery of training programs through excellent planning and scheduling. 
·       Venue Management: Source, book and set up classrooms or training venues 
·       Keep accurate records for training activities, engagement and impact. 
·       Support the preparation of training materials.  
·       Manage training resources, including responsibility for the maintenance of all training related process documentation folders. 
·       Act as a point-of-contact for training participants ensuring a smooth customer experience.  
·       Collect participant feedback to assess the effectiveness of training programs making recommendations as necessary to improve outcomes.
·       Co-ordination of Milton Keynes site visits for customers to increase advocacy, co-ordinate focus groups and outputs, driving operational efficiencies. 
 
Skills and knowledge:
·       Exams Officer experience or experience working as part of an Exams Team in a centre. 
·       Ability to use sector experience and understanding of the regulatory environment to support development and delivery of the Exams Officer training strategy.
·       Strong organisational skills, an ability to plan, schedule, and manage multiple training programs and resources efficiently. 
·       Ability to efficiently managing time to balance multiple tasks and deadlines. 
·       Strong verbal and written communication skills. Ensuring accuracy of documentation, plans and schedules.
·       Confident to engage effectively with customers and internal stakeholders at all levels.
·       An ability to build effective relationships and work collaboratively with customers and stakeholders at all levels.
·       Use analytical skills to evaluate the effectiveness of training programs and make data-driven decisions for improvements. 
·       Be receptive to change, taking an agile approach to respond to changing environments.