Experience Butler

As the Experience Butler onboard the British Pullman, A Belmond Train, you oversee and deliver a seamless, luxury experience for Celia’s private dining guests on board, coordinating personalised arrangements and ensuring flawless end-to-end service on the day of the guests’ trip. Reporting to the Train Manager, this is an exciting opportunity for a dynamic individual with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment. 

Primary Responsibilities Include: 

• Serve as the main point of contact for all Celia guests on the day of their trip, managing their expectations and ensuring their journey is meticulously executed.  

• Oversee the execution and delivery of the Celia Private Dining Car experience. Liaise closely with other teams ensure continuity of service and a flawless guest journey. 

• Make all necessary arrangements based on guest preferences and package inclusions, ensuring all bespoke arrangements, including private transfers, exclusive access, and personal hosts for enhanced excursions, are meticulously managed. 

What You Bring: 

• 3+ years in a similar role within a high-end luxury hospitality, private client management, or bespoke events sector. 

• Experience in relationship management, front office management, and/or hospitality duty management 

• Familiarity with the operations of luxury rail or unique private dining experiences is a plus. 

• Experience in liaising with diverse internal teams (e.g., onboard staff, sales, culinary) and external partners. 

• Exceptional communication, organisational and administrative skills.  

What We Offer: 

At British Pullman, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Competitive salaries and health insurance plans 

• Complimentary and preferred rate experiences at our iconic destinations 

• Wellness programmes 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

This is your moment. Apply today!  

About Us  

Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today’s desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.  

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. 

The Belmond & LVMH Family 

British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.