Experience Executive at Plotpackers

Location: London Offices
Contract: Full-time
Company: Plotpackers

About Plotpackers

Plotpackers creates unforgettable group adventures for curious, open-minded travellers. We specialise in immersive, well-designed experiences that balance adventure, culture, and community, all delivered with strong operational foundations and commercial clarity.

We’re now looking for an Experience Assistant to support the planning, coordination, and delivery of our trips. This role is ideal for someone who loves logistics, thinks in detail, understands risk, can confidently use CRMs such as Hubspot / Salesforce, and can balance customer experience with commercial reality. This is for someone ready to learn quickly in a fast-paced startup environment. 

The Role

As an Experience Assistant, you’ll work closely with our experience and operations team to:

• Own itinerary planning and refinement

• Coordinate, contract & onboard supply partners

• Oversee supplier coordination and logistics

• Help assess operational risks and contingencies

• Ensure trips are commercially viable while remaining exceptional for customers

• Ensure exceptional customer experience

• Contribute to smooth, safe, and memorable group travel & experiences
  

What We’re Looking For

• Strong organisational and planning skills

• An interest in community, adventure, group, or experiential travel

• Ability to think through logistics, timing, and operational detail

• Awareness of risk and safety considerations

• Commercial common sense and customer-first thinking

• Clear written communication

Previous travel or operations experience is a plus, but not essential.