Experienced Service Advisor

We are working with a well-established and highly regarded prestige dealership in the Byfleet area that is currently looking to expand its aftersales team with the addition of an Experienced Service Advisor.

This is a fantastic opportunity to join a forward-thinking business that values excellent customer service and offers genuine progression and earning potential. The role would suit someone from a franchised dealership background, ideally within a premium or luxury brand.

Key Responsibilities:

• Act as the first point of contact for service customers, delivering a professional and smooth experience

• Accurately schedule service and repair work, ensuring efficient workshop loading

• Maintain regular communication with customers regarding their vehicle status

• Liaise closely with technicians and the parts team to ensure a smooth service process

• Identify and upsell additional work or services where appropriate

• Process customer invoices and handle payments

• Ensure all administrative tasks are completed to a high standard

Requirements:

• Proven experience as a Service Advisor within a franchised dealership environment

• Experience working with high-end or prestige automotive brands is preferred

• Excellent customer service and communication skills

• Strong organisational skills and attention to detail

• Confident using DMS/CRM systems (e.g. Kerridge/CDK)

• Full UK driving licence

What’s on Offer:

• Competitive basic salary (£30,000-£35,000 depending on experience)

• Strong and achievable on-target earnings (£44,000-£55,000)

• Supportive working environment with clear progression opportunities

• A chance to work with a leading brand in a modern, high-performing dealership

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.