Export Coordinator

Supply Chain & Export Coordinator

Location: Hungerford

Job Type: Full-time (37.5 hours per week, flexible hours between 7am - 5pm, Monday to Friday)

This exciting opportunity to join our clients growing Supply Chain team. This role is based onsite in Hungerford, as a Supply Chain & Export Coordinator. Our client is an established, leading food production company dedicated to creating wholesome, sustainable, and delicious food products. This role is crucial for managing the smooth and efficient processing of both domestic and international orders, ensuring compliance with international trade regulations, and maintaining high levels of customer satisfaction.

Day-to-day of the role:

Order Management:

• Process and manage customer orders from receipt through to dispatch, ensuring accuracy and timely fulfilment.
• Monitor stock availability and collaborate with production and warehousing teams to meet customer demand.
• Coordinate with the sales team to ensure accurate and prompt order entry.

Export Coordination:

• Prepare and manage all necessary export documentation, including commercial invoices, packing lists, certificates of origin, and any other customs requirements.
• Liaise with warehouse, freight forwarders, and hauliers to ensure timely dispatch and delivery of international shipments.
• Ensure compliance with international trade regulations and requirements.

Customer Communication:

• Act as the main point of contact for customers regarding order and delivery queries.
• Provide exceptional customer service by addressing any issues related to order accuracy, shipment delays, or product availability.
• Ensure regular communication with customers to keep them informed about their order status.

Inventory Management:

• Coordinate with the warehouse and production teams to ensure inventory levels are aligned with customer orders.
• Assist in managing stock levels to ensure that sufficient product is available to meet order requirements.

Continuous Improvement:

• Identify areas for process improvements in the order and export process to enhance efficiency and customer satisfaction.

• Work with the Head of Logistics & Supply Chain to stay updated on changes in export regulations and ensure the company’s procedures remain compliant.

Required Skills & Qualifications:

• Previous experience in order processing, export coordination, or supply chain coordination, ideally in a food or FMCG environment.
• Strong understanding of international shipping and customs regulations.
• Excellent organisational and time-management skills, with the ability to prioritise and multitask in a fast-paced environment.
• High level of accuracy and attention to detail.
• Excellent verbal and written communication skills, with a strong customer service focus.
• Proficiency in Microsoft Office (Excel, Word) and experience with order management or ERP systems.
• Ability to work collaboratively in a team and coordinate with different departments.

Desirable:

• Knowledge of food industry regulations and standards.
• Experience working with organic or gluten-free products.
• Benefits:
• Competitive salary and benefits package.
• Opportunity to work in a dynamic, supportive environment.
• Chance to contribute to a company committed to sustainability and quality.

To apply for the Supply Chain & Export Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.