Export Customer Service Coordinator

Working for Hochiki Europe

At Hochiki Europe we believe that our customers deserve the best, both in terms of the manufactured product, but also the service we offer. We know that our people are key to our ongoing success, and we recognise the value and contribution that our teams make.  In return can offer full and rewarding careers, competitive benefits and great opportunities in a supportive and dynamic environment.

Department:                          Supply Chain  

Location:                                Chatham

Role Purpose

Responsible for sales support of Hochiki’s products to Export and Republic of Ireland customers.

Who you’ll report to:

Export Customer Services Team Leader

What you’ll be doing:

• Processing customer orders for the Export market using the company’s ERP system


• Sending order confirmations daily


• Sending customer proof of deliveries


• Systematically following up on Export customer enquiries.


• Releasing customer orders to the warehouse for dispatch


• Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries


• Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In


• Assisting customer service staff, as appropriate when workload permits


• Any other duties as required by the Customer Service Team Leader as appropriate to allow for the smooth running of the department


• Calling and emailing customers with order status updates


• Managing and dealing with the daily call intake

Who you’ll be working with:

• Export customers


• Internal Departments, up to Management level


• Freight Forwarders

Person Specification

We are looking for individuals who are highly motivated and have a passion to contribute to the success of Hochiki. In addition to this, you will possess the following:

Qualifications

• Essential: GCSE in English and Mathematics (or Equivalent)

Experience

• Essential: Training will be provided as required


• Desirable: Previous experience in a similar role within a Supply Chain department

Knowledge

• Essential: Export Customer Service skills

Desirable: Fire Detection products

Technical skills

• Essential: Computer Literate with knowledge of Windows operating systems specifically Excel.


• Desirable: SAP

Personal qualities

• Strong communicator verbally and written


• Pro-active and able to take ownership


• An analytic approach to problem solving


• A good thinker and active listener


• Good time management skills


• Good problem-solving skills


• A dedicated attention to detail


• Self-starter with the ability to quickly learn about new processes