Export Customer Service Manager

About the Role

We’re looking for a Customer Service & Export Team Leader to oversee the day-to-day operations of our dynamic customer service team and ensure seamless global order fulfilment.

Key Responsibilities

• Lead and support the Customer Service team to maintain high service standards and timely order delivery.
• Manage international export operations, ensuring compliance with shipping regulations and documentation requirements.
• Liaise with global stakeholders, negotiate freight costs, and drive continuous improvement across the department.

What We’re Looking For

• Proven experience in team leadership and customer service within an export or manufacturing environment.
• Strong knowledge of international shipping (sea, road, air) and export documentation (e.g. EUR1, Certificates of Origin, Letters of Credit).
• Excellent communication, organisational, and problem-solving skills.

Desirable Skills

• Experience with dangerous goods shipping and remote stockist coordination.
• Familiarity with customs regulations and rules of origin.
• A second language and/or relevant professional qualifications are a plus.

Why Join Us?

• Be part of a collaborative and supportive team.
• Play a key role in shaping our global customer experience.
• Free breakfast sandwiches every morning
• Opportunities for professional growth and development.