Export Operator

Export Operator

Location: Liverpool city centre (Hybrid working available)
Industry: Freight Forwarding / Supply Chain Logistics
Employment Type: Full-Time

Are you a detail-oriented logistics professional with a passion for delivering exceptional service in a fast-paced environment? An exciting opportunity has arisen within a high-performing team supporting strategic freight forwarding accounts. This role is ideal for someone with a strong background in sea freight operations and a proactive approach to customer service.

• Acting as a primary operational liaison for a select portfolio of UK-based clients, ensuring service excellence and fostering long-term relationships
• Coordinating international freight movements, with a primary focus on deep-sea imports and exports, while also supporting multimodal transport solutions when required
• Managing end-to-end shipment processes, including booking with carriers and hauliers, job creation in internal systems (e.g., Cargowise), and maintaining accurate shipment records
• Ensuring all service milestones are met in line with client-specific KPIs, including:
  
  • Timely booking confirmations
  • Accurate and prompt customs submissions (via in-house brokerage)
  • On-time documentation and invoicing

Exports (UK & EU):

• Overseeing container loading schedules and resolving any delays or disruptions
• Submitting Verified Gross Mass (VGM) and Unique Consignment References (UCRs) to carriers
• Issuing Bills of Lading and invoices within agreed timelines

Imports (UK):

• Coordinating with overseas agents for carrier nominations and bookings
• Managing customs clearance processes through internal teams
• Organising final-mile deliveries and addressing any delivery exceptions

• Maintaining accurate data within internal systems to support real-time tracking and performance analytics
• Communicating shipment updates through client-preferred channels
• Adhering to Authorised Economic Operator (AEO) protocols and internal SOPs, with a focus on continuous process improvement

Why This Role?

This is a unique opportunity to work behind the scenes with a major logistics provider, supporting high-value accounts in a confidential capacity. You’ll be part of a collaborative team that values precision, accountability, and customer satisfaction.

If you are interested in applying for this position or you would like more information, please contact Adam Norris at Reed Liverpool or apply now.