Exterior Maintenance Supervisor

Urban Planters has been bringing homes and workplaces to life with plants since 1965.

We deliver our products and services using our national network of branches, spanning the length and breadth of the UK. This means we can offer the personalised service of a local business but with the standards and resources of a national organisation.

Quality, safety, sustainability and professionalism underpin all that we do. To this end, we are ISO 9001, 14001 and 45001 certified.

We now have a carbon negative business who’s teams install planting in, on and around the buildings of the companies we partner with. We are happiest while we are landscaping, installing indoor planting schemes or maintaining the plants or grounds of our clients.

Job description

Position: Exterior Maintenance Supervisor

Location: Chester, Selby & Livingston

Contract: Full Time, Permanent

Hours: 37.5 hours per week, Monday to Friday

Salary: Competitive Salary Offered

Reporting To: Operations Manager

Are you looking for your next promotional opportunity? 

We are currently seeking an Exterior Maintenance Supervisor to join our dedicated team and manage the Chester, Selby & Livingston exterior branches. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!

The Role

This field-based team leadership role focuses on supporting the local Technicians in their day to day role and assisting your line manager in the delivery of service excellence to our customers. You will be responsible for delivering specific KPIs set out by the business, with the Area Operations Manager remaining accountable. Key responsibilities include: 

• Acting as the direct supervisor and line manager for maintenance technicians in the branches.
• Providing frontline support in customer engagement to help drive the business forward.
• Assisting the Area Operations Manager in optimising the productivity of the Technician team.
• Ensuring that quality control measures are followed and regularly checked as well as carrying out quality audits on customer sites.
• Supporting the TPA (Technical Performance Assessment) process and assisting the Area Operations Manager in creating development plans for Technicians.
• Overseeing the procurement process and ensuring Technicians have the necessary preparations and equipment.
• Offering daily technical support and assisting with training Technicians on the frontline.
• Spending at least four days a week in the field
• Leading the team in developing and implementing 'Best Practices' for service delivery.
• Supporting branch administrators to plan and organise routes for the branch technicians.
• Handling customer complaints and queries where necessary with support of branch operations managers & local business development managers/national account managers.
• Support with surveys when required to establish accurate requirements
• On occasions you may need to cover maintenance contractual work when required

Requirements

• Full UK driving licence held for more than two years, with no more than six penalty points.
• Have demonstrated leadership skills in a working environment. 
• Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment. 
• Must have worked in a Technician role for a minimum of 1 year
• Self-motivated and an excellent problem solver 
• Demonstrate excellent customer service and communication skills.
• Resilient with a positive attitude
• Ability to work unsupervised and work well under pressure
• Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on
• Flexibility with working patterns to support business needs.
• Pride in the job you do

All salary and benefits will be discussed at the application stage with the Hiring Manager.