Company Info

First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world’s largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.

Job Description

To support the delivery of facilities services across the Group’s offices, by providing a high-quality administration, front of house, and hospitality service, that supports the Company’s objectives and ensures the smooth running of safe and well-maintained workplaces.

KEY RESPONSIBILITIES

(unless specified otherwise, all activities relate to the Leeds offices only)

• Supporting the reception and hospitality services, covering holidays, breaks and other absence.
• Providing administration support to the Facilities Team, including maintenance of any policy and procedure documentation, production of management reports and information, etc.
• Processing Group facilities-related invoices for payment.
• Undertaking routine office inspections, ensuring compliance with regulations, and logging hazards.
• Assisting with completion and actioning of DSE assessments for staff.
• Ordering and replenishing stock for the tea-points and breakout areas.
• Monitoring cleanliness standards and liaising with cleaning contractors.
• Preparing meeting rooms, moving tables and chairs, and setting up equipment when needed.
• Keeping Planned Preventative Maintenance logs and service records up to date for Group offices
• Handling service requests from staff across all Group offices, ensuring reactive maintenance job are scheduled and progressed promptly.
• Meeting visiting contractors and directing them within the offices.
• Helping with mailroom tasks and handling deliveries.
• Any other facilities tasks, which could be reasonably expected to be part of this role.

Adhere to Conduct Rules

You must:

• Act with integrity
• Act with due care, skill and diligence
• Be open and co-operative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standards of market conduct
• Deliver good outcomes for retail customers

PERSONAL QUALITIES

• Highly organised with a keen attention to detail and strong administration, analytical, and problem-solving skills
• Self-motivated and reliable
• Proficient in time management, planning and prioritisation

• Ability to work independently and collaboratively to achieve business objectives
• Excellent interpersonal and communication skills and ability to develop positive relationships with internal customers and external third parties

• Basic understanding of health & safety and compliance requirements
• Good knowledge of Microsoft applications including Word, Excel, Teams, PowerPoint
• Questions the way we operate and helps department to work smarter not just harder

Above all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.