Facilities Consultant

We are looking for a proactive, high-performing Facilities Manager to join the Property Operations team. Our Facilities Managers lead the delivery of our admin estate as a safe, compliant and resilient service that colleagues can rely on; supported by clear ownership, strong governance and a culture focused on fixing issues at source.

As a high performing On Site Facilities Manager, you’ll lead the delivery of facilities and workplace services at Bothwell Street, ensuring a safe, compliant and high-quality environment that supports both colleague experience and operational performance.

Working alongside the property suppliers, you’ll help deliver Nationwide’s strategic objectives by maintaining a well-controlled, customer-focused workplace. You’ll oversee day-to-day operations, ensuring services are delivered in line with agreed standards, risks are identified and effectively managed, and performance is continuously improved.

You’ll act as a key interface between stakeholders and service partners, providing clarity, oversight and direction across all facilities activity. Through strong supplier liaison and engagement with internal teams, you’ll help to ensure service delivery is consistent, issues are proactively addressed, and the workplace experience supports colleagues to perform at their best.

You’ll also support governance and reporting, maintaining visibility of operational performance, compliance and risk across the site, and contributing to ongoing improvements that enhance both efficiency and colleague outcomes.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend each day based onsite at our Glasgow office. 

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will collaborate extensively across Property, supplier and business teams to ensure the effective delivery of facilities and workplace services at Bothwell Street. You’ll bring operational expertise and insight that enables Nationwide to maintain a safe, compliant and high-performing workplace whilst supporting a positive colleague experience.

You’ll oversee day-to-day service delivery, ensuring risks are identified, appropriately managed and resolved at source, maintaining clear visibility of operational performance and supporting reporting into governance forums where required.

You will need to stay abreast of operational, regulatory and health & safety requirements that may impact the estate, working closely with suppliers and internal stakeholders to ensure that appropriate controls are in place and that service delivery continues to meet both current and future needs.

About you

• Proven experience in facilities or workplace management within a corporate or multi-site environment
• Extensive experience in an on-site Facilities Manager or Lead role, with accountability for operational service delivery
• Demonstrable experience managing third-party suppliers, including performance management against KPIs/SLAs
• Strong knowledge and practical application of health & safety and compliance requirements within a workplace environment
• Experience of managing multiple operational priorities simultaneously, with evidence of delivering consistent service performance
• Strong stakeholder management and communication skills, with the ability to influence and resolve issues across business and supplier teams
• Experience of using workplace systems and tools (e.g. CAFM or office/workplace management systems) to manage service delivery and reporting

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.