Facilities Helpdesk Administrator

Join Our Team as a Facilities Helpdesk Administrator at Heron Foods (Melton, HU14 3HJ)

Are you an experienced Facilities Coordinator, Helpdesk Advisor, Maintenance Scheduler, or Administrator looking for your next challenge? Do you have a background in customer service, work order coordination, or property maintenance? If so, we want to hear from you!

Heron Foods is recruiting for a Facilities Helpdesk Administrator to join our busy Facilities Team based at our Store Support Centre in Melton (HU14 3HJ), near North Ferriby.

What You'll Be Doing

This is a varied, hands-on coordination role ideal for someone with a background in:

• Facilities Helpdesk
• Reactive & Planned Maintenance Coordination
• Service Desk Administration
• Property or Building Maintenance Admin
• FM Scheduler / Repairs Coordinator

You will:

• Assist Facilities Managers in managing repairs and maintenance across 340+ retail locations.
• Support compliance with Health & Safety policies by keeping accurate records and maintenance schedules.
• Coordinate contractors and engineers to resolve property, mechanical, electrical, and refrigeration issues.
• Use our CAFM (Computer Aided Facilities Management) system to log, allocate, and track jobs.
• Communicate with store teams and area managers to keep them updated on job progress.
• Process job sheets and invoices to ensure timely and cost-effective resolution.

What We’re Looking For

• Previous experience in facilities administration, maintenance coordination, helpdesk, or customer service (ideally in a multi-site environment).
• Ability to allocate and manage reactive and planned works to ensure safety and compliance.
• Strong organisational and multitasking skills.
• A proactive, “can-do” attitude and ability to remain calm under pressure.
• Comfortable using digital tools like CAFM or helpdesk ticketing systems.

Alternative Job Titles You Might Relate To

To help you find this opportunity, you might be searching for roles like:

• Facilities Administrator
• Maintenance Coordinator
• Helpdesk Support
• Reactive Maintenance Scheduler
• Service Desk Coordinator
• Property Maintenance Admin
• Building Services Assistant
• Repairs Scheduler
• FM Coordinator
• Support Centre Administrator

What’s in It for You

• Salary: £26,389
• Hours: 37.5 hrs/week, Mon–Fri (8am–4pm or 9am–5pm); occasional Saturday work may be needed
• Annual Leave: 30 days including bank holidays, with the option to purchase more
• Perks:
  • Pension scheme
  • 24/7 Employee Assistance Programme & online GP access
  • Heron Foods & B&M employee discount
  • Access to BenefitHub for lifestyle savings and wellbeing offers

Why Heron Foods?

We’re a growing value retailer with a national presence, and our Facilities Team plays a vital part in making sure our stores are safe, functional, and ready for customers. Join a team where your efforts directly contribute to customer satisfaction and operational success.

Apply today and take the next step in your career in facilities, administration, or customer support!