Facilities Maintenance Helpdesk Manager

An experienced Facilities Maintenance Helpdesk Manager / Scheduler with experience coordinating reactive and planned building maintenance works is needed to join and lead our team at this leading property maintenance company based in Hamilton on a full-time basis. Applicants with HR Experience preferred

This position is a senior role and will have dedicated customers across Scotland and the UK assigned to you. You will give the best possible service, liaising with the helpdesk, different engineers and Subcontractors to coordinate the jobs across the board.

The ideal candidate will have worked in a Management role before booking engineers, scheduling them to different jobs, assigning the workload, and knowing how to raise a service job and adhere to certain SLAs. 

This is an excellent opportunity to further your career with a well-established company!

About the Company

They have been providing property maintenance at a national level for the last 19 years. Their business offers a wide range of services, including planned and reactive maintenance, compliance, refurbishments and FM services. Their team of experts accommodate all property and facility management requirements.

Key Responsibilities:

• Supervising sub-contractor attendance
• Reviewing RAM documentation
• Providing permit to work management support
• Supporting hard FM-related incident management
• Supporting the client with sustainability initiatives
• Managing critical spare inventory
• Providing hard FM performance reporting to the client team
• Performing and instructing routine audits (both performance and health and safety related)
• Liaising with your works planning helpdesk team to ensure PPM and reactive works are scheduled in a timely manner
• Coordinate and schedule engineer works to ensure timely service delivery across the UK
• Collaborate with engineers, clients, and stakeholders to arrange appointments and allocate resources effectively
• Utilise scheduling software and systems to manage work orders and maintain accurate records
• Monitor engineer availability, workload, and skillsets for optimal resource allocation
• Act as a central point of contact for clients, providing updates and addressing inquiries or concerns
• Liaise with the Project team to ensure necessary equipment and materials are available for scheduled works
• Provide clear work instructions to engineers, including job scope, location, and client requirements

Required Experience:

• Management Experience in a similar role, with knowledge of scheduling reactive and planned small building maintenance works
• Strong organisation skills and strong attention to detail
• Excellent communication skills and telephone manner
• Ability to work in a fast-paced environment and make efficient decisions quickly
• HR Experience Preferred

Benefits:

• Holiday entitlement 28 days, increasing year-to-year @ year 2 - (Max 31)
• Company Pension
• Fully funded training courses to progress your employment position within the company