Facilities Management Commercial Manager

Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types.

Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland.

We are seeking a highly experienced Commercial Manager to lead and manager all commercial aspects (CCN’s, claims, semi comp pricing, variable costs, additional works) for all FM services across a national portfolio for our strategic client, Santander. This role is pivotal to the successful delivery of FM operations and plays a critical part in managing cost and being compliant to the commercial aspects of the MSA.

While this is a national role with flexibility in location, there is an expectation for regular presence in Milton Keynes, where both the client and Colliers team are based. The successful candidate must be willing to travel across the UK to manage commercial issues.

1. Respond to and address all commercial issues.
2. To ensure alignment against the commercial principles, as agreed during the negotiation process.
3. Identify any gaps in the collective commercial understanding.
4. Ensure that the collective commercial alignment is cascaded through the respective FM organizations.
5. Manage FM suppliers in line with the contractual agreements (MSA).
6. Validate any additional costs that fall outside the semi comp agreement ensuring any costs are transparent and reflective of the work
7. Manage and validate the Change Control process where there is a contract or commercial impact.
8. Budget management and reporting for costs that sit outside the fixed price.
9. Manage the contractual levers and escalate there necessary to the FM Director.
10. Review and approve all invoice management as part of the Managing Agent responsibility.

• Proven track record managing commercial elements across national FM portfolios with contract values in the region of £30 million
• Exceptional commercial acumen with deep experience in contract management, cost control, and commercial governance
• A minimum of 5 years’ experience managing all core FM services, ideally in complex and high-risk environments
• Sector experience within banking or financial services is highly desirable, though not essential
• Strong operational FM background, with a clear understanding of pricing and gearing ratios, benchmarking, and key metrics that drive cost application
• Willingness to travel nationally and be centrally based in Milton Keynes as required